Job Description

The purpose of this role is to support clients within our Fund Services division as the AML subject matter expert and key escalation for internal stakeholders. In this role you will work alongside the groups AML team to review and determine investors have met all AML/KYC requirements for our Asset Manager or Custodian clients. As the Lead, AML Investor Onboarding Officer, you are the 1st Line of Defence and play a critical role in identifying, assessing, and mitigating financial crime risks for our Fund Service clients. You’ll work at the frontline of MUFG CM Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) function—ensuring compliance, supporting investigations, and driving continuous improvement. You will be client facing as the Fund Services subject matter expert for AML and required to attend client meetings on a regular basis

Key Accountabilities and main responsibilities
Strategic Focus

• Monitoring and conducting investigations of customers' accounts following AML/KYC,
• Conduct AML/KYC reviews by gathering information from public sources, source tools and customers
• Review Customer Due Diligence (CDD) reports completed by internal stakeholders and escalate to our clients for them to perform Enhanced Customer Due Diligence (ECDD).
• Perform Customer Due Diligence (CDD), Enhanced Customer Due Diligence (ECDD), and Politically Exposed Persons (PEP), and sanction screening reviews
• Monitor customer transactions and identify suspicious behaviour
• Prepare and report Suspicious Matter Reports (SMRs)
• Identify reportable accounts by determining the tax residency of account holders.
• Maintain documentation and evidence supporting due diligence outcomes.
• Client facing for strategic partnership clients within the Fund Services division

Operational Management

• Prompt escalation of issues / risks identified within specified SLAs
• First point of contact for queries with regards to account set up applications from within the fund services team as well as other internal stakeholders.
• Providing SME support to both onshore and offshore team with regards to account setup queries
• Respond to information requests by reviewing and preparing KYC documents for Low, Medium, and High-risk customers.
• Liaise with our client on AML/KYC requirements for our clients’ investors
• Manage your own work allocation and meet daily and monthly productivity targets
• Maintain accurate and timely updates in metric trackers and workflow systems
• Collaborate with teams across risk, compliance, and technology
• Support a culture of continuous improvement and operational excellence

People Leadership

• Foster collaboration across departments within MUFG Corporate Markets to ensure a unified approach to AML compliance.
• Work closely with AML group and operational counterparts to develop and adhere to global AML standards, ensuring consistency and alignment across MUFG’s global operations.
• Create an impact fostering positive client experiences when engaging on AML.KYC requirements

Governance & Risk

• Identify and mitigate existing and emerging operational risks, ensuring operational business controls are effective and that policies / procedures are clearly defined and adhered to.
• Ensure all statutory regulations are adhered to and implement best practice AML/CTF/Sanctions and fraud mitigation processes.
• Routinely advise on complex issues, recommend solutions to deliver effective and efficient solutions to applicable stakeholders.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Experience & Personal Attributes

• 5+ years of experience in Australian AML/KYC operational due diligence or compliance roles, ideally within financial services or fund services.
• Proven contemporary AML/CTF experience and understanding of Australian AML/CTF regulations
• Strong and effective interpersonal skills
• Strong analytical skills and
• Proven client management experience
• Strong written and verbal communications skills to explain complex findings
• Proven time management planning and organisational skills
• Technical proficiency in using AML monitoring software

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.