Job Description

Categories: Customer Care

Req ID: 5530

The Opportunity

Company, Department: Smart Meter Operations Centre

Location: Halifax, Nova Scotia

Type of Employment: Permanent, Full-Time

Closing Date: October 8, 2026

At Nova Scotia Power, our Advanced Metering Infrastructure (AMI) program plays a critical role in delivering reliable service, enhancing the customer experience, supporting grid operations, and enabling data-driven decision-making across the organization.

We are seeking an AMI Solutions Specialist to help maximize the value of our smart meter ecosystem through data analysis, technical problem solving, stakeholder collaboration, and continuous improvement. In this role, you will work at the intersection of technology, operations, and business, helping ensure our AMI systems and processes continue to support critical business functions while identifying opportunities for innovation and optimization.

This role combines technical problem-solving, data analysis, project delivery, and stakeholder engagement to support the ongoing evolution of Nova Scotia Power's smart grid technologies.

This role is ideal for a systems thinker who enjoys solving complex business and technical challenges, working with data to uncover insights, leading cross-functional initiatives, and driving meaningful operational improvements. Acting as a bridge between technology, operations, and business teams, you will play a key role in ensuring our AMI systems, processes, and data continue to deliver reliable business outcomes while supporting innovation across the organization.

Key elements of this role include:

As the AMI Solutions Specialist, you will be responsible for supporting and enhancing our AMI ecosystem while driving initiatives that improve system performance, operational efficiency, and business value. You will:

• Analyze smart meter and operational data to identify trends, investigate issues, perform root cause analysis, and develop both immediate and long-term solutions.
• Lead and support investigations into complex business and technical challenges, assessing impacts, risks, and dependencies while developing practical and sustainable recommendations.
• Troubleshoot and resolve complex techno-functional issues affecting AMI systems, business processes, data quality, and customer outcomes.
• Partner with business and technical stakeholders to gather requirements, evaluate solution options, support testing and validation activities, and coordinate successful implementation of system and process enhancements.
• Develop and implement process improvements that increase efficiency, strengthen data integrity, improve system performance, and enhance team effectiveness.
• Serve as a subject matter expert on AMI systems and processes, providing guidance and recommendations related to system functionality, data quality, and operational performance.
• Collaborate closely with Customer Care, Billing Services, Meter Field Services, IT teams, vendors, and external partners to support the reliable operation of critical business functions.
• Work with large data sets to support troubleshooting, analysis, and decision‑making.
• Develop reporting, dashboards, and performance insights that support operational excellence and informed decision-making.
• Monitor system performance, identify opportunities for optimization, and champion continuous improvement initiatives across the AMI ecosystem.
• Stay current on industry trends, emerging technologies, and smart grid innovations to help identify new opportunities to create value for the business.

These skills will make you successful:

To thrive in this role, you recognize yourself in many of the following qualifications and competencies:

• Degree in Industrial Engineering, Systems Engineering, Electrical Engineering, Computer Science, Information Systems, Data Analytics, Business Technology Management, or a related technical discipline.
• Around 3 years of experience in a technical solutions, systems analysis, business analysis, project delivery, operations improvement, continuous improvement, or data analytics role.
• Strong analytical and problem-solving skills, including experience working with large and complex datasets and using SQL or similar tools to investigate issues and support decision-making.
• Experience gathering business requirements, documenting processes, supporting testing activities, implementing technology solutions, and driving change initiatives.
• Demonstrated ability to investigate complex business or technical problems, perform root cause analysis, assess risks, and develop practical recommendations.
• Experience leading or supporting cross-functional initiatives involving multiple stakeholders, competing priorities, and evolving business requirements.
• Strong communication and relationship-building skills, with the ability to translate technical concepts into clear, actionable recommendations for both technical and non-technical audiences.
• Proven ability to manage multiple priorities while maintaining a high degree of accuracy, organization, and attention to detail.
• Curiosity, adaptability, critical thinking, and a passion for solving complex problems and driving continuous improvement.
• Experience with utility operations, Advanced Metering Infrastructure (AMI), Oracle Meter Data Management, Itron technologies, smart grid systems, Tableau, Power BI, or other data visualization tools is considered an asset.

We understand that experience comes in many forms, and we’re dedicated to adding new perspectives to the team. So, if your experience is close to what we’ve listed above, we encourage you to apply.

Learn more about our culture and values

At the Emera Group of Companies, you’ll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers.

If working in an innovative environment, challenging yourself, and shaping a cleaner energy future inspires you, we want to hear from you. Apply by October 8, 2026 and let us know why this role is right for you.

The perks of joining our team? We offer:

• Flexibility: Hybrid work model with one flexible remote workday.
• Health & Wellbeing: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, access to a free on-site fitness centre, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
• Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
• Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching, volunteer programs, various committees and employee resource groups, and scholarships for children of employees.
• Competitive Compensation: Short-term incentive plan and a Defined Contribution Pension Plan.

Diversity, Equity & Inclusion at Emera

As one of Atlantic Canada’s largest publicly traded companies, we are ranked one of Canada’s Top 100 Employers, Top Employers for Young People and Top Diversity Employers. We know our success is driven by our dedicated teams and we strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community.

Applicants from these equity groups may self-identify through the online application process. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation.

Recruitment & Promotion Policy

The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values.

If you have any questions about this opportunity or if you are experiencing any technical difficulty with the application process, please email careers@nspower.ca