Job Description

•  Lead and optimize Advanced Metering Infrastructure (AMI) operations and Master Data Management (MDM) for a utility organization.
•  Oversee the operation, maintenance, and expansion of smart metering systems, including smart meters, data collectors, and communication networks.
•  Develop and implement comprehensive data management and validation strategies to ensure data accuracy, completeness, and integrity.
•  Utilize advanced data analytics to extract actionable insights, support operational improvements, and enhance customer experience.
•  Manage, mentor, and guide a team of AMI and MDM professionals, setting objectives and monitoring performance.
•  Optimize metering network performance, security, scalability, and proactively address network issues.
•  Establish quality control, data validation, and exception management protocols to maintain high data standards.
•  Ensure data security and compliance with utility industry regulations and data privacy standards.
•  Oversee regular performance monitoring of AMI systems and implement continuous improvement initiatives.
•  Direct the maintenance and updating of all customer and meter master data records.
•  Stay current with evolving utility regulations to ensure organizational compliance.
•  Lead and manage major AMI system upgrades, installations, expansions, including budget and timeline oversight.
•  Collaborate with IT and software teams to integrate AMI data with other utility systems and applications.
•  Generate and deliver reports and insights on system performance, KPIs, and operational enhancements.
•  Work with customer service teams to resolve customer inquiries related to metering, billing, and data.
•  Develop and execute long-term strategic plans for AMI and MDM to drive improved utility services and customer satisfaction.
•  Require a bachelor’s or master’s degree in a relevant field and 10–15 years of experience in AMI, MDM, and utility operations.
•  Demonstrate expertise in AMI technologies, data analytics, cybersecurity, project management, and regulatory compliance.
•  Exhibit strong leadership, communication, analytical, and problem-solving skills for effective team and stakeholder collaboration.