Job Description

Roquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients.

Want to help us make a difference?
Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients.
Each of our ingredients responds to unique and essential needs, and they enable healthier lifestyles.

The Role:

Our People Operations Center(POC)in Mexico is growing, and we are lookingfor an experiencedPeople OperationsLeadertooversee a team dedicated to the seamless execution of the employee life cycle.TheLeaderwillberesponsible formanaging employee life cycle processes,ensuring dataquality, managing Tier 1 employee inquiries viaourcase management system, and driving operational excellence through the monitoring of SLAs and KPIs. You will serve as a subject matter expert and mentor, fostering a culture of accuracy,customercentricity,and efficiency.

What You’ll Do:

Team Leadership & Development

• Lead, coach, and develop a team of People Operations Specialists(3-6 team members)setting a standard for innovation, automation, and collaboration

• Conduct regular 1:1s, performance reviews, and career development planning.

• Manage daily workflows to ensure balanced workloads across the team.

• Serve as the first point of escalation for complex employee inquiries or process bottlenecksprovidingexpert guidance and quick resolution

• Be a champion for deployment and adoption of HRTechnology

Employee Life Cycle Management (Hire-to-Retire)

• Overseeand continuously improveallprocesses(including but not limited toonboarding, job changes,promotions, offboarding)ensuring a seamless employee journey

• Analyze end-to-end transactional activities and partner with COEs and HRBPs to expand the POC’s scope and impact, as well as improve processefficiency

• Ensurecustomer centricity to createapositiveemployee experience at every stage of the life cycleand every touchpoint

• Collaborate and partner with People Operations Center –PayrollManagerto ensure data hand-offs are seamless and compliant.

• Defineteam andHRorganizationlearning and transition plans foractivities to be transferred into the POC scope

Workday Data Management & Quality

• Act as the functional lead for HR datamanagementand auditing within Workday, as well as other systems fed by Workday information

• Develop and implement data quality audits to ensure 100% accuracy in employee records.

• Standardize datamanagementprotocols tomaintainglobal/regional reporting consistencyand compliance.

Service Delivery & Case Management

• Manage the Tier 1(first level)inquiry queue within the Case Management System (UKG).

• Establish, monitor, and report on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) (e.g., first-response time,data accuracy,resolution rate).

• Proactivelyidentifytrends in employee inquiries to develop Self-Service FAQs and Knowledge Base articles.

Process Improvement

• Continuously evaluate "Hire to Retire" workflows toeliminateredundancies and automate manual tasks.

• Maintain comprehensive Standard Operating Procedures (SOPs)andwork instructionsfor all team processes.

Other Duties

• Lead compliance activities for the region, including regular reporting (e.g.EEO-1)and US compliance postings

• Contribute to People Operations projects, system enhancements, andregionalinitiatives as needed.

What You’ll Need:

Education:          

• Bachelor’s degree preferred

Experience:

• Minimum of 5years’ experienceinPeopleOperations or HR Shared Services, with at least2 years in a supervisory or "lead" capacity.

• Advancedproficiencyin Workday (specifically Core HCM) isrequired

• Experience using a formal ticketing/case management system to manage high-volume inquiries.

• Knowledge of US, Canada,and Mexico HR compliance and regulations

• Exceptionalcustomer serviceand communication skills

• Excellent verbal and written communication abilities; fluency in Englishand Spanishrequired;Portuguese preferred or ability to learn

• Ability to handlehighly sensitivedata with confidentiality and integrity

• Deeply curious about problem solving, finding solutions, and challenging statusquowhenappropriate

Work Environment

• Thisrolespends approximately100% of the time in an office environment

• While performing the duties of this job, the employeeis required tospeakor hear. The employee isfrequentlyrequired tostand;walk, climb stairs, use hands and fingers to handle or feel; andreach withhands and arms; work in hot,coldand loud environments. 

Position Type/Expected Hours of Work

• This is afull-timeposition 

Travel

• This position may need to travelon an ad-hoc basis(specifically to the US, potentially Canada or Brazil) No regular travelrequired

If you identify yourself in this position, please apply by uploading your resume and let's start the journey together!

Roquette is proud to be a global company where you can find personal and professional growth through multiple diverse experiences.

Roquette strives to create a dynamic workforce while remaining firmly committed to equal opportunity by complying with EEO laws.

As we continue to grow, Roquette understands that to be successful we must always be inclusive in our approach.

To find out more about our products, values and sustainable development ambitions visit us at www.roquette.com and at www.sustainability.roquette.com