Job Description

JOB REQUISITION

Americas Delivery Center ServiceNow - Technology Pod Lead

LOCATION

AMERICAS DELIVERY CENTER

ADDITIONAL LOCATION(S)

You Belong Here

The Protiviti Careerprovidesanopportunity to learn, inspire, and advance within a collaborative and inclusive cultureWe hire curious individuals for whom learning is a passion. We lean into our mission:We Care. We Collaborate. We Deliver

At every level, we champion leaders wholiveour values of integrity, inclusion, innovation, and commitment to success.Imagining our work as a journey, we believe integrity guides our way, inclusion moves us forward together, innovation creates new destinations, and our commitment to success empowers us to deliver on our vision to be the most trusted global consulting firm.

Where We Need You

The Protiviti Americas Delivery Center is seeking a Pod Lead (Manager) to join our growingtechnology competency Embracing Protiviti’s vision of “Bringing Confidence to a Dynamic World,”theAmericas Delivery Center (ADC) provides cost-effective, tech-enabled, and standardized services at scale, to drive efficiency into our service delivery processes in support of our global clients.

What You Can Expect

As part of Protiviti’sADC team, you will oversee a team of analysts and senior analyststhroughmultiple projects to ensure quality and efficiency. Our delivery center team collaborates to complete projects and assignments in support of Protiviti’s Solution offerings – Technology, Risk and Compliance, Internal Audit & Financial Advisory, and Business Performance Improvement. Thesitecapabilities may include research, development, maintenance, testing, validation, reporting, and other activities based onbusinessneeds

What Will Help You Be Successful

• You enjoycontributing to operational excellence,working collaboratively and/orleading variousteamsand projects,ensuring highsatisfactionfor our clients and stakeholder teams

• You are motivated to learn andareinterested in all things related to technology,including the latest trends and developments. 

• You enjoy collaborating with teammates from diverse backgrounds to create exceptional outcomes.

• You are highly organized and have familiarity with project management concepts.

• You value serving as a mentor to others andpromoting a positive team culture that fosters open communication among all members.

• You create growth opportunities anddirectly oversee the development of others.

• You have the ability to be innovative and come up with solutionsforproblems.

• You are adaptable and enjoy working on a variety of projects and tasks

Do Your Talents Include the Following?

• Demonstratedexperience with:

• Experience building ServiceNow reports and dashboards.

• In depth understanding of ServiceNow Workflows, Business Rules, IntegrationHUBand REST APIs

• Knowledge of web-based protocols and standards (HTML, CSS, JSON, SOAP, REST,XML)Leadingand implementing key initiatives for multiple teams of varying size and complexity.

• Ensuring high quality delivery of project requirements and service levels throughout the project life cycle including:

• Conducting project or team meetings, including project kickoff, and closing meetings.

• Preparing and reviewing project deliverables and reports.

• Performing job administration responsibilities, including status reports,budget toactuals, performance management activities, and performance evaluations for ADC project and delivery teams.

• Ability to work collaboratively with manycross functionalteams and stakeholders.

• Experience working within an operationallydriven or shared services environment.

• Establishing and cultivating business relationships and a professional network,including withsenior executives. 

• Leadership and direct supervisory experience of teams including conducting performance appraisals, mentoring,coaching, oversight and review of work, coordination across teams, and understanding how to motivateand create a positive culture through relationship building

Your Educational and Professional Qualifications

• Bachelor’s degree froman accrediteduniversity in relevant academic area or equivalent relevant work experience.

• 5+ years working in technology or related fields, either in professional services or industry.

• 3 to 5 years of ServiceNow development for a large company utilizing ITSM, CMDB and SecOps Modules (SIR and VR)

• Proficiencyin Microsoft Office suite applications with specific emphasison Teams, Outlook, Excel, Word, and PowerPoint. Preferred experience usingrelevant software/systems (JIRA, SQL, Python,PowerBI,Sharepoint,gSuite, Linux, and others as applicable)

• Professional Certification such asPMP, Scrum Master,oradvancedtechnicalcertificationsare a plus

• Certified as ServiceNow – System Administrator (CSA)and/orCertified as ServiceNow – Application Developer (CAD)are a plus.

Our Hybrid Workplace

Protiviti employees work in a hybrid environment which means you willbe requiredto work from the Americas Delivery Center in our Blue Ash, OH location and/or from a remote location such as your residence. Dependent on the engagement or project parameters, you maybe requiredto work onsite at the ADC up to 100% of the time.Generally, itis expected that you will be available to be physically present at the required work location and that you will have access to reliable transportation.  

Protiviti is not registered to hire or employ personnel in the following states – West Virginia, Alaska

Starting salary is based on a full-time equivalent schedule. Placement in the range is dependent upon experience, skills and geographic work location. Below is the salary range for this job.

$82,000.00 - $138,000.00

Our annual bonus plan provides eligible employees additional cash and/or discretionary stock compensation opportunities. Below is the bonus target opportunity for this job.

8%

The total cash range is estimated from the sum of the base salary range plus the bonus target opportunity. Below is the estimated total cash range for this job.

$88,560.00 - $149,040.00

Employees are eligible for medical, dental, and vision coverages, FSA and HSA healthcare accounts, life and accident insurance, adoption and fertility assistance, paid parental leave up to 10 weeks, and short/long term disability. We offer eligible employees a company 401(k) savings and investment plan with an employer match of 50% on the first 6% of your contributions. We provide Choice Time Off (CTO) for vacation, personal needs, and sick time. The amount of (CTO) varies based on years of service. New hires receive up to 20 days of CTO per calendar year. Protiviti also recognizes up to 11 paid holidays each calendar year.

Learn more about the variety of rewards we offer at Protiviti at https://www.protiviti.com/sites/default/files/2026-01/2026_u.s._benefit_highlights.pdf

Any benefits outlined are part of our reward offerings for full-time employees in the U.S. Your Open Enrollment materials, insurance contracts, plan documents and Summary Plan Descriptions together comprise the official plan document which legally governs the administration of your benefit plans. Protiviti reserves the right to terminate or amend your benefit plans in any way and at any time.

Protiviti is an Equal Opportunity Employer. M/F/Disability/Veteran

As part of Protiviti’s employment process, any offer of employment is contingent upon successful completion of a background check.

Protiviti is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance.

In your email please include the following:

• The specific accommodation requested to complete the employment application.

• The location(s) (city, state) to which you would like to apply.

For positions located in San Francisco, CA: Protiviti will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

For positions located in Los Angeles County, CA: Protiviti will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Protiviti is not registered to hire or employ personnel in the following states – West Virginia, Alaska.

Protiviti is not licensed or registered as a public accounting firm and does not issue opinions on financial statements or offer attestation services.

JOB LOCATION

OH PRO AMERICAS DELIVERY CENTER