Job Description

Toshiba Global Commerce Solutions is seeking an Americas Controller responsible for supporting the monthly global consolidation and financial reporting of approximately 35 legal entities through the parent company, TTEC, a publicly traded organization on the Nikkei Exchange. This leadership role ensures compliance with U.S. GAAP, TTEC reporting requirements, and company policies while overseeing financial reporting, statutory compliance, month-end close activities, audits, and continuous process improvement initiatives.

The Americas Controller partners closely with Finance teams in Japan, FP&A, Tax, IT, and regional CFOs across Europe and Asia Pacific/Middle East/Africa to improve, standardize, and automate accounting processes globally. This role requires deep technical accounting expertise, sound professional judgment, and the ability to build strong relationships across a global organization.

The ideal candidate is a humble, collaborative leader who develops high-performing teams, communicates effectively at all organizational levels, and inspires others through a passion for process improvement, operational excellence, and continuous learning.

Qualifications

Education

• Master's degree in Accounting, Finance, or a related discipline, or an equivalent combination of education and experience.

Experience

• 10+ years of progressive accounting and finance experience.
• 5+ years of leadership experience managing accounting or finance organizations.
  
• 8+ years of corporate accounting experience.
• Public accounting experience is a plus.

Certifications

• CPA, Chartered Accountant, or equivalent professional accounting certification required.

Qualifications

• Extensive knowledge and practical application of U.S. GAAP.
• Extensive experience leading, developing, and motivating accounting and finance professionals.
• Experience managing financial consolidations across more than 35 legal entities operating in multiple jurisdictions.
• Strong understanding of foreign currency translation, statutory reporting, and local GAAP compliance.
• Experience reviewing complex balance sheet reconciliations and driving corrective actions.
• Demonstrated success leading process improvement, automation, and operational excellence initiatives.
• AI literate with the ability to identify and implement technology-enabled best practices.
• Advanced proficiency with Microsoft Excel and PowerPoint.
• Oracle ERP experience preferred.
• Excellent written, verbal, and presentation communication skills.
• Proven ability to collaborate with executive leadership and cross-functional business partners.
• Strong organizational skills with a high sense of urgency and accountability.
• Experience working in multinational organizations and collaborating across diverse cultures.
• Humble, collaborative leadership style with a passion for coaching, mentoring, and developing others.

Key Responsibilities

Leadership & Team Development

• Build, lead, mentor, and motivate a high-performing accounting organization consisting of 10+ team members.
• Organize the consolidation team's structure, responsibilities, and priorities while conducting regular performance reviews, goal setting, and workload balancing.
• Hold the accounting organization accountable for maintaining accurate accounting records, effective internal controls, and compliance with company policies and J-SOX requirements.
• Serve as a change agent by driving efficiencies, automation, innovation, AI-enabled best practices, and continuous process improvement.
• Build trusted, proactive relationships with TTEC Finance while ensuring timely and accurate communication with the parent company.
• Enhance internal and external financial reporting, eliminate waste, improve operational effectiveness, and escalate issues appropriately to executive leadership.
• Oversee planning, staffing, budgeting, expense management, organizational priorities, and implementation of improved operating methods.
• Maintain optimism, model company core values, deliver effective presentations, and coach and develop future leaders.

Financial Reporting & Consolidation

• Oversee and support monthly financial close activities.
• Review journal entries and manage preparation of U.S. financial statements.
• Direct Oracle consolidation and reporting processes.
• Oversee the submission of financial statements, supplemental schedules, and required reporting into the shareholder reporting system (DIVA).
• Ensure the accuracy, completeness, and integrity of all financial reporting.
• Interpret financial results and provide technical accounting guidance to senior finance and operational leadership.
• Support executives and senior leadership with accounting, finance, compliance, and special projects as required.

Compliance, Audit & Financial Controls

• Lead annual compliance activities across the North America region.
• Develop, implement, and maintain effective financial controls, accounting policies, and governance practices.
• Oversee preparation of statutory financial statements and supplemental reporting.
• Partner closely with the U.S. Tax organization to ensure accurate and timely tax filings.
• Coordinate with internal and external auditors to support annual global audit activities.
• Direct and monitor all ledgers, reporting systems, and financial records to ensure compliance with U.S. GAAP and regulatory requirements.

Global Process Standardization

• Drive consistent accounting policies, procedures, and practices across global operations.
• Collaborate with regional finance leaders to standardize accounting processes across all geographies.
• Facilitate accounting education and training to strengthen technical knowledge throughout the organization.
• Lead accounting Lunch & Learn sessions and prepare presentations that improve finance business acumen and understanding of key accounting policies.
• Perform other related duties as assigned.

Financial Impact

The Americas Controller is responsible for ensuring the accuracy, integrity, and completeness of statutory accounting, financial reporting, and compliance activities for Toshiba Global Commerce Solutions in the United States. This role ensures shareholder reporting obligations are completed accurately and on time while maintaining compliance with regulatory requirements and company policies.

Accurate and timely reporting supports executive decision-making, drives strategic business investments, reduces regulatory risk, and helps maintain the organization's strong reputation with shareholders, auditors, and governing agencies.

Complexity

This role requires balancing strategic leadership with hands-on technical accounting expertise in a complex global environment. The Americas Controller must lead technical accounting teams while effectively communicating complex financial matters to executive leadership across Toshiba Global Commerce Solutions and TTEC.

The position manages multiple global reporting cycles, statutory compliance requirements, evolving accounting regulations, and strict monthly reporting deadlines while driving standardization, automation, and continuous improvement across a multinational finance organization.

ABOUT THE COMPANY

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy. 

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days

EEO

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation.

DIVERSITY, EQUITY & INCLUSION

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future.

EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)