Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue – find the best of both big city adventure and a tropical getaway – arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It’s all set against the Miami skyline overlooking the city’s fashionable art, dining, and entertainment scenes just minutes from our doorstep.

About The Role

The Amenity Coordinator position is an important position in Room Service. It is crucial in the contribution to the guest’s first impression of the hotel. It entails delivering welcoming gifts/ amenities to guest rooms before their arrival.

What You'll Do

• Prepare, organize, and deliver guest amenities and welcome gifts to guestrooms prior to guest arrival.
• Coordinate with Room Service, Front Office, Housekeeping, and Guest Relations teams to ensure timely and accurate amenity deliveries.
• Review daily arrival reports and special guest requests to ensure amenities are properly assigned and delivered.
• Maintain cleanliness, organization, and presentation standards for all amenity preparation areas.
• Ensure all amenities are presented according to brand and luxury service standards.
• Monitor inventory levels of amenity items and communicate replenishment needs to leadership.
• Assist with special occasions, VIP arrivals, group arrivals, and customized guest requests.
• Maintain accurate records of deliveries and completed requests.
• Support Room Service operations as needed during high business demands.

What You'll Bring

What to Expect

• Fast-paced luxury hospitality environment focused on exceptional guest service.
• Frequent walking throughout the property and extended periods standing during shifts.
• Repetitive movement including lifting, carrying, pushing, bending, and reaching.
• A schedule based on operational needs, including early mornings, evenings, weekends, and holidays.
• Daily interaction with multiple hotel departments to ensure seamless guest experiences.
• Opportunity to contribute directly to memorable guest arrivals and personalized hospitality experiences.

Benefits Four Season Employees Enjoy 

• Energizing Employee Culture where you are encouraged to be your true self!  

• Comprehensive learning and development programs to help you master your craft.  

• Exclusive discount and travel programs with Four Seasons 

• Company-paid medical, dental, and vision benefits provided after 12 months of service.

• Retirement plan with company matching contributions to support your long-term financial well-being.  

Visa Requirements

US work authorization is required.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf