Job Description

Job Title: Amenities Agent
Job Pay Rate:$16.00-$18.00 per hour inclusive of hourly pay rate + service charge*

*$17.00-$21.00 per hour based on: $14.00 per hour base wage + service charge commission paid per shift; historically, this position averages service charge commission earnings of $3.00-$7.00 per hour. Service charges are commissions and will fluctuate based on events and time of year.

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. Employees joining The Broadmoor can expect a fast-pace, team-oriented environment where you will be focused on providing an exemplary experience for guests. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.

As a member of the Amenities team, you will be responsible for the set-up and delivery of all guest amenities. This team member is responsible for inventory, restocking, and maintaining of the Amenities work area.

Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. As a luxury brand resort, our team members are committed to abiding by all Broadmoor policies, procedures, and safety guidelines to ensure we maintain the highest standard in the industry. Learn more about Broadmoor here.

What you will be doing:
• Inventory, restock and maintain Amenities work area.
• Set up and deliver guest amenities to guest rooms
• Perform clean-up of assigned area and equipment, including side work
• Perform dish pick-ups of all types from guest halls and service areas
• Maintain Amenity storeroom including: layout, security, equipment, and contents
• Maintain complete knowledge of all amenities including the proper set-up and presentation in guest rooms
• Maintain knowledge of room, equipment, supplies and amenities locations
• Use company vehicle to transport products/supplies between buildings

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for:
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Valid Driver’s License required.
• Any employee driving a Broadmoor vehicle must be 18 years or older
• Enthusiastic, friendly, and energetic team member who works well with others
• Strong interpersonal communication skills
*Reasonable accommodations will be made for individuals with disabilities*

Don’t meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.

Why Choose the Broadmoor (Benefits):
Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.
• Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
• Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.
Your application will not be penalized for redacting or removing any age- identifying information such as your age, date of birth, or dates of school attendance or graduation.

This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled.