Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will support our order-to-cash (OTC) operations and/or the customer collaboration agenda for a given market or set of customers. You will offer improved value and service to the customer and increase supply chain efficiency while offering clear accountability and transparency into customer performance through a single point of contact.

How you will contribute

You will:

• Drive effective cross-functional communication among stakeholders including sales, logistics operations, demand planning, product supply and external partners
• Achieve KPIs targets including customer service, invoice accuracy, overdues and deductions through effective implementation of processes
• Development, coach, delegate and lead a team that can drive the business agenda and give them the opportunity to grow in the organization
• Focus on account or channel-specific initiatives in efficient replenishment and availability while driving the implementation of joint value-creation initiatives identified through customer collaboration
• Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Experience in CS&L function, ideally with excellent knowledge of OTC management and processes, customer supply chain management
• Cross-functional experience (sales, CS&L controlling, demand planning, and logistics and warehousing knowledge)
• SAP, information systems, process design, standard operating procedures
• Experience leading and developing a team
• Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs
• Great interpersonal, teamwork and communication skills
• Able to influence, negotiate and apply commercial acumen

More about this role

What you need to know about this position:

You will assess as is process flows where SAP ECC is used, to check compatibility and workability within the future S4H design and ensure they are aligned with business requirements.

Design Validation: Act as the subject matter expert on all Order to Cash processes. Work and coordinate with regional S4 delivery team and BU and market across AMEA to help validate the S4 HANA global design.

Gap Analysis & Harmonization: Identify process gaps, evaluate harmonization opportunities, co-ordinate feedback to the regional team. Provide information and explanations to help contextualise any deviations, develop business cases for process standardisation across AMEA and escalate critical issues that may require specific AMEA support to solve.

Decision Documentation: provide detailed input and explanations for key decision documents (KDDs) for required AMEA process adaptations, while recognizing alignment with the overall global S4 strategy.

Testing & Validation: Work with other key users to define and implement testing and validation approaches for inbound and transport process changes, at BU / CU level as applicable. Support completion of system cutover trials and actual cutover plans, as set by the regional S4 team.

Change Management & Adoption: Support change management initiatives to ensure smooth adoption of any new inbound and transport processes across markets, support training, upskilling, and capability development using clear and timely communication. Support completion of new training documentation and re-training of inbound and transport end users.

Stakeholder Engagement: Act as the bridge between BU / CU Order to Cash operations to ensure business requirements are accurately understood. Support and work with all other functions / teams connected with Order to Cash including Finance, Master data, Internal Controls, MDS (interfaces, messaging between systems, system testing)

Status Reporting: Manage status reporting to the AMEA Order to Cash S4 team including regular updates on progress against project milestones, deliverables, dependencies, risks and issues through the lifecycle of the project.

Risk Management: Monitor, track and control outcomes to resolve issues, conflicts, dependencies (e.g. with other functional areas) and critical path deliverables

What extra ingredients you will bring:

• Bachelor’s degree
• Min 8-10 years' experience in functional Supply Chain roles
• Min 8 years' experience in Order to Cash
• Background in working and improving business processes, ways of working and improvement / harmonization initiatives.
• Hand on experience using SAP to enable Order to Bill and Bill to Cash business processes
• Experience working with remote and multi-country teams.
• Experience in Continuous Improvement and managing projects
• Ability to work cross-functionally with BU / CU stakeholders and SMEs (local, regional). Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders across business and technical functions.
• Experience in supporting change and delivering end user training initiatives.
• Strong analytical, problem-solving skills with the ability to translate business process needs into practical systemic solutions.
• Result-oriented with a strong focus on delivering high-quality outcomes.
• Proactive and adaptable, with the ability to deal with multiple priorities in a fast-paced, and dynamic environment.

Education / Certifications:

Bachelor’s degree

Job specific requirements:

• ​The S4 Order to Cash SME is a role responsible for leading the in-country validation, scoping and optimization of end-to-end SAP OTB and BTC related flows, including workflow withing SAP ECC and non-SAP systems (i.e. Elimica, VMI etc.).
• This role oversees End to End Order to Cash processes including order capture, order fulfilment, Credit Management, invoicing and Accounts Receivable.
• This role will work closely with the Order to Cash S4 Global delivery team and AMEA and BU and market teams to ensure alignment with global/ regional S4H design. The role will also include identifying harmonization / simplification opportunities in Order to Cash processes.

Travel requirements:

Very occasional travel is expected for ad hoc regional team meetings, but majority of work will be through business communication platforms (MS Team, SharePoint etc).

Work schedule:

• Location is expected to remain with the successful candidate’s current BU / market location.
• Will need high level of contact and close working with regional delivery team based in several locations across AMEA. Some contact with global S4H team also expected. Thus, the selected candidate will be expected to flex working hours to support engagement across time zone of AMEA Bus and to facilitate Global engagement

No Relocation support available

Business Unit Summary

Headquartered in Singapore, Mondelēz International’s Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as Oreo and belVita biscuits, Kinh Do mooncakes, Cadbury, Cadbury Dairy Milk and Milka chocolate, Halls candy, Stride gum, Tang powdered beverage and Philadelphia cheese. We are also proud to be named a Top Employer in many of our markets.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

RegularNetwork ManagementCustomer Service & Logistics