Responsibilities
The ASR II is responsible for providing assistance to patients in a friendly and courteous manner. The ASR II is responsible for check-in and check-out functions, including registration and cashiering. The ASR II must maintain a neat and professional appearance and an organized work area. Work schedule includes Saturday as part of the regular shift
Job Title: Ambulatory Service Representative II (SE)
Location: Main Campus
Department: Radio - Administration
Job Type: Full Time
Salary Range: $39,179 - $48,397 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)
Qualifications
Education
Required: High School diploma or G.E.D
Preferred: Associate or Bachelor’s Degree in related field
Experience
Required: 1+ years of direct face to face customer service experience.
1+ years of cash handling or collections experience.
6 months experience in a customer facing role within a medical office, healthcare setting or other service-
related industry.
OR
1+ years KSC ASR I with 6 months ASR II cross-training experience and the successful completion of Epic Front
Desk Training
OR
1+ years KSC CBO, Managed Care or Contact Center experience.
Preferred: 2+ years of working in a physician, hospital, or medical office environment to include patient
registration, appointment scheduling or medical billing.
2+ years of insurance and /or managed care experience to include insurance verification and the ability to
identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare Advantage and
other plans.
1+ years of cash handling or collections experience in a medical office setting.
2+ years of direct face to face customer service experience.
License(s)
Required: N/A
Preferred: N/A
Special Skills
Required: Experience with computers and Windows-based software including Word and Excel.
Excellent verbal and written communication skills.
Basic Math ability.
Knowledge of customer service principles and practices.
Able to maintain strict confidentiality of all personal/health sensitive information.
Ability to effectively handle challenging situations and to balance multiple priorities.
Preferred: EMR/Epic experience.
Basic calculator skills.
Other
Required: Fluent in English, verbal and written. Professional demeanor, appearance and grooming
Preferred: Bilingual- English/Spanish
Working Environment: Office
About Us
Start your career journey and become a part of a community of renowned Healthcare professionals. Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties. Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner. Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares.
Why Kelsey-Seybold Clinic?
Kelsey-Seybold Clinic is Houston's premier multispecialty group practice, founded in 1949 by Dr. Mavis Kelsey. More than 700 physicians and allied health professionals practice at 35+ locations in the Greater Houston area. Kelsey-Seybold offers quality medical care in 65 medical specialties.
The organization operates the largest freestanding Ambulatory Surgery Center in the state of Texas and offers state-of-the-art Varian TrueBeam and Varian Edge radiation therapy technology at a nationally accredited Cancer Center.
An accredited Sleep Center, comprehensive laboratory services, advanced imaging and diagnostics, 17 onsite Kelsey pharmacies, MyKelseyOnline (a secure web portal for patients to communicate with their Kelsey-Seybold doctors, get most test results, and schedule appointments), and Telemedicine Services – E-visits and Video Visits with Kelsey-Seybold medical personnel are part of its comprehensive offerings.
Kelsey-Seybold partners with major insurers to offer value-based commercial health plans. KelseyCare Advantage, a Medicare Advantage plan offered to Houston-area beneficiaries and affiliated with Kelsey-Seybold Clinic, has achieved the coveted 5-out-of-5-star rating from the Centers for Medicare and Medicaid for seven consecutive years.
Kelsey-Seybold has been recognized by the National Committee for Quality Assurance (NCQA) as the nation’s first accredited Accountable Care Organization and a Level 3 (highest) Patient-Centered Medical Home. Kelsey-Seybold has many physicians in the Greater Houston area certified for excellence in diabetes and heart and stroke care by the NCQA. In addition to these recognitions, Kelsey-Seybold is home to a nationally accredited Breast Diagnostic Center, and Endoscopy Center.
