Job Description

02405 WFBMG Wake Forest Health Network: Greensboro Church Street - Surgery: Neurosurgery

Full time

Yes

40

Clinic Hours, 8a-5p

Pay Range

$38.20 - $57.30

Lead with purpose. Drive performance. Transform patient care. Join a collaborative healthcare team where your leadership shapes exceptional patient experiences, empowers high-performing teams, and delivers measurable results across clinical quality, operational efficiency, and financial success.

Essential Functions

• Partner with the physician co-leader and leadership team to drive performance across financial results, revenue cycle, patient satisfaction, employee engagement, and quality metrics.

• Oversee daily practice operations including patient scheduling, registration, insurance verification, clinical workflows, EMR documentation, coding, and charge capture.

• Ensure accurate coordination of specialty referrals, ancillary services, and pre-certifications.

• Manage front-end collections including co-pays and co-insurance, supporting strong revenue cycle performance.

• Ensure compliance with regulatory, licensing, and accreditation standards, as well as organizational policies and procedures.

• Foster effective communication through daily huddles, team meetings, and ongoing collaboration with providers and staff.

• Analyze and leverage data to identify opportunities for improvement in patient care, operational efficiency, and satisfaction outcomes.

• Champion effective utilization of EMR systems (e.g., Epic) to support preventive care, disease management, and meaningful use initiatives.

• Lead recruitment, onboarding, and retention of high-performing team members.

• Provide coaching, performance feedback, and development opportunities to staff.

• Optimize staffing models, assign responsibilities, and manage schedules based on patient volume and staff competencies.

• Oversee budgeting, billing, collections, and cost-containment strategies to ensure financial health of the practice.

• Maintain compliance and competency in point-of-care testing (waived and non-waived), following all applicable regulations.

Education, Experience & Requirements

• Education:

  • High School Diploma or GED required

  • Bachelor’s Degree strongly preferred

• Experience:

  • Minimum of 1 year of experience in a medical practice required

  • Experience managing staff required

  • Experience managing billing, collections, and financial processes in a healthcare setting preferred

  • Experience with software platforms preferred

    • Epic

    • Power BI

    • Excel

• Skills & Abilities:

  • Strong written and verbal communication skills

  • Proficiency in EMR systems and healthcare operations

  • Demonstrated leadership, critical thinking, and problem-solving abilities

  • Ability to manage multiple priorities in a high-volume, deadline-driven environment

  • Skilled in handling sensitive and emotionally complex situations

  • Bilingual skills are a plus, depending on patient population

• Schedule & Shift Details

  • M-F, Clinic hours

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.