Job Description

Position Summary: M - F 8 am - 5 pm

The Ambulatory Quality & Safety Nurse will lead patient safety and quality of care efforts while striving to create and maintain a culture of safety within the Elliot Medical Group (EMG). Utilizing the principles of process improvement and change management, the Ambulatory Quality & Safety Nurse will partner with nursing education and the Directors of Ambulatory Nursing to support and maintain the ongoing clinical competency of all clinical staff including but not limited to Medical Assistants, Registered Nurses, Licensed Practical Nurses, and Licensed Nursing Assistants. The incumbent will serve as a nurse liaison between EMG practices and the Directors of Nursing to facilitate the implementation of evidence-based and regulatory standards of nursing and clinical practice, leading various large and small-scale quality improvement and health system projects with end-to-end ownership.

Key Responsibilities

• Facilitate and organize the Ambulatory Patient Safety Team to ensure the highest level of care has been delivered to patients within the Elliot Medical Group (EMG).
• Conduct investigations and root cause analyses and develop corrective action plans to improve the overall quality and safety of patient care. Collaborate with risk management to determine reporting requirements to regulatory agencies.
• Serve as an innovative leader, role model, researcher, and change agent.
• Act as a conduit for department and organizational communication by maintaining pertinent quality and safety documentation via the organization’s shared information site.
• Cultivate respectful and responsive relationships with department and interdepartmental teams using the principles of the Elliot Management System.
• Continuously improve quality by monitoring Policy Manager and ensuring content is up to date.
• Review Point of Care edited reports and EZ Tracks for trends.
• Serve as patient safety clinical consultant to committees. Provide data analysis, trending and review, of events or indicators, to support monitoring and improving patient safety and care when applicable.
• Participate in various committees as a representative of the Elliot Medical Group Nursing team as requested.
• Support Culture of Safety initiatives.
• Responsible for supporting the department and the organization in attainment of goals including improvement of quality outcomes for all patients, creation of efficient systems of care, and delivering an exceptional patient experience.
• Assist in reviewing occurrences reported by staff. Provide further investigation and/or root cause analysis, as needed. Serve as a liaison to practice and division leaders in learning from reported events to improve processes and prevent future occurrences.
• Track occurrences and other indicators appropriately in EZ-Track. Complete these tasks in a timely manner.
• Serve as a clinical resource to the Patient Liaison, reviewing of any complaints related to concerns about the quality of clinical care. Elevate any concerns involving providers to peer review as needed.
• Provide support to the peer review process.
• Serve as a subject matter expert on the regulatory, risk management, process improvement and patient safety requirements related to clinical nursing care as processes are improved or changed.
• Drive DNV and accreditation readiness through collaboration with accreditation, front line staff, and leadership to identify areas of opportunity.
• Provide clinical guidance to data analysts.
• Support clinical workgroups and quality improvement teams utilizing evidence-based practice.
• Provide support to staff and serve as an internal resource for questions related to patient safety and quality.
• Maintain up to date knowledge of regulatory requirements and standards.
• Work closely with the analytic team to prepare and present reports to the appropriate work teams and committees.
• Facilitate team building and problem solving when identified changes are needed.
• Collaborate with nursing leadership and other health team members when responding to clinical practice issues.
• Perform other duties as assigned.

Education/Experience/Licensure

• Education: Graduate of an accredited school of nursing with a BSN required. MSN or Masters in Healthcare or closely related field required within two (2) years of hire.
• Experience: A minimum of five (5) years of clinical experience as an RN is required, with a special emphasis on Ambulatory Nursing preferred. An additional two (2) years of experience in risk/or quality management and performance improvement activities preferred.
• Certification/Licensure: License to practice as a Registered Nurse in the State of New Hampshire required. Certified Professional in Healthcare Quality (CPHQ) or Certified Professional in Healthcare Risk Management (CPHRM) preferred.
• Other: Current knowledge of regulatory standards related to patient safety, regulatory survey, DNV and process improvement techniques. Project management skills required.

What Elliot Health System Has to Offer

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan

And more!

Work Schedule: 8a-5p