Posting number: 2026
Department: Fire Department
Job classification: Ambulance Operator Coordinator
Posting type: Open
Categories: Fire & EMS, Emergency Management
Job Description: Under general supervision, this non-sworn mid-management position plans, coordinates, monitors, and evaluates the effectiveness of the Basic Life Support (BLS) ambulance transport component of the Glendale Fire Department's Emergency Medical Services Program. The position manages Ambulance Operator personnel, staffing, recruitment, onboarding, training, regulatory compliance, quality improvement, operational readiness, and assigned program resources.
Classification Code: 2762
This position reports to the EMS/Fire Battalion Chief.
In the City of Glendale, all positions are responsible for excellent performance in the following areas:
Customer Service
Provide exceptional customer service to all employees, customers, vendors and other City departments.
Ethics
Model and practice the highest standards of ethical conduct.
Performance
Develop necessary skills from on-the-job training and meet standards of performance for the classification by the end of the probationary period.
Work the necessary hours and times, including overtime as authorized for non-management staff, to complete goals, tasks, and objectives.
Safety
Ensure the duties of the position are performed in a safe and efficient manner.
Assume responsibility for maintaining a safe working environment.
Teamwork
Foster a teamwork environment.
Establish and maintain effective working relationships.
Communications
Give and receive direction in English.
Communicate effectively in English, both orally and in writing.
Equipment
Operate or use all position-related software, equipment and tools effectively and safely.
Cyber Security
Actively participate in maintaining a secure computing environment by adhering to and implementing City cybersecurity policies, procedures, and best practices. This includes understanding common cyber threats such as phishing and malware and promptly reporting suspicious activities.
The following functions are typical for this classification. Incumbents may not perform all listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.
An equivalent combination of experience and education sufficient to perform the essential job functions and provide the required knowledge and abilities is qualifying.
An Associate of Arts or Associate of Science Degree in a related field is required.
A Bachelor of Arts or Bachelor of Science Degree is desirable.
Completion of either a Registered Nursing Program or a Paramedic Training Program is required.
Five years of recent experience in the delivery of emergency medical care is required, one year of which must be in a supervisory capacity.
Experience in delivery of skills training and education is highly desirable.
Possession of a valid California Registered Nursing License or possession of a valid California State Paramedic License is required.
California Fire Service Training
A Valid California Class C Driver's License is required.
Click here to view the complete class specification outlining all job duties and requirements:
TATTOO POLICY: Unless otherwise exempted, no employee of the GFD shall have any visible tattoos or other skin markings. Tattoos, or other skin markings, shall be covered while on duty with a long-sleeved uniform shirt, long-sleeved work t-shirt, work pants, sweat pants or a tattoo wrap/sleeve (100% cotton-NFPA compliant) approved by the Department. Cosmetic tattoos on the face (e.g. eye brows, eye liner, and lip liner) and wedding band tattoos on the ring finger will be reviewed by the Fire Chief on a case by case basis. Marks or scars from injuries or medical procedures are exempt from these policy restrictions. For further information regarding this policy, please contact Human Resources at (818) 548-2110.
The City of Glendale values quality customer service and takes pride in the exceptional service provided by every employee. As a part of the Glendale team, we are dedicated to delivering courteous, considerate, and personalized attention to our diverse community and to one another.
Please click on the link to read the Exceptional Customer Service Policy.
20260526143053_Copy of CAFESeal-RGB-2023 (3) (003).jpg
EVALUATION OF APPLICATION: Submitted Application will be reviewed to ensure applicants meet the minimum requirements. Only the most qualified applicants will be invited to participate in the selection process.
ORAL INTERVIEW: (Weight: 100%)To evaluate the applicant's experience, education, and general background for the position.
Candidates must pass the exam with a minimum score of 70.00% in order to be placed on the eligible list.
BACKGROUND INVESTIGATION: A comprehensive background investigation will be conducted on all finalists, which will review and verify personal history including, but not limited to financial responsibility, criminal history, drug use history, driving record, and verification of application materials. Significant issues or omissions in the above-stated areas may be grounds for disqualification. Background investigation will include a polygraph and Livescan fingerprinting.
TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. Evaluations will be based on the candidate's education and experience relevant to the position. Examinations will assess evaluate the candidate's education, experience, knowledge and skills related to the job. The City of Glendale reserves the right to modify the examination components or their weighting. If changes are necessary, candidates will be informed of the specific examination components and their weight before the examination is administered. The selected candidate will undergo a background check, including Livescan fingerprinting. The City of Glendale complies with state and federal obligations to provide reasonable accommodations for applicants and employees with disabilities. Applicants with special needs are encouraged to inform the Human Resources Department at least five days before the first examination to ensure reasonable accommodations can be arranged. The provisions of this bulletin do not constitute an express or implied contract.
Incorporated in 1906 and boasting a population of over 200,000, the City of Glendale is the sixth safest city of its size in America and fourth safest in California. Covering approximately 30.6 square miles, Glendale is comfortably situated north of Los Angeles with beautiful views of the Verdugo Mountains. Glendale’s charm is in its unique neighborhoods, offering opportunities for both big city dreamers and small town entrepreneurs.
Glendale’s strong ecosystem supports both growing and established companies, such as Walt Disney Imagineering, DreamWorks, Service Titan, Dine Brands, LegalZoom, and Public Storage. Glendale’s track record of successful business attraction is due in no small part to its central location giving it access to four major freeways for residents, employees, and customers from around the region.
Businesses and residents alike have taken advantage of Glendale's central location, reputation for safety, excellent business environment, outstanding schools, state-of-the-art healthcare facilities, and growing restaurant and entertainment options.
The City of Glendale prides itself on the quality of service and exceptional customer it provides to the community through precision execution and innovative leadership. Such execution and leadership is made possible by its status as a full-service charter city and the Council-Manager form of government. Five councilmembers are elected at large to serve four- year terms, and each year Council selects one member to serve as Mayor. The City is comprised of 15 departments that include the offices of the City Manager, City Attorney, City Clerk, City Treasurer, Community Development, Community Services & Parks, Finance, Fire, Water & Power, Human Resources, Information Services, Innovation, Performance, and Audit, Library, Arts & Culture, Police, and Public Works.
