Job Description

We are looking for an Ambulance Care Assistant to support our Secure Mental Health Contract in Gloucester.

We have a fantastic opportunity for a permanent Mental Health Ambulance Care Assistant to join our growing team based in Gloucester. If you are compassionate, calm under pressure and committed to treating every person with dignity, this could be the role for you.

You will support people with mental health needs during journeys to and from healthcare and other care settings. Working within EMED Group’s Safe Care Mental Health division, you will provide safe, respectful and person-centred support, guided by least restrictive practice. Journeys are usually completed by a two- or three-person crew, so a full manual UK driving licence is essential.

Contract type: Full time, permanent, 4 on 4 off, 12-hour shifts 10:00am - 10:00pm with flexibility

Location: Gloucester

• £13.56 per hour
• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Access to mental health consultations.
• Access to physiotherapy consultations.
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
• Financial guidance re retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED foundation, to provide support to colleagues and our local communities.
• Paid holiday entitlement.
• Pension Scheme.
• Blue Light Card.
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination (through an internal campaign in Autumn/Winter).

Main Duties:

• Working as part of a team to support the service user on board.
• Taking responsibility for ensuring the vehicle is safely and responsibly driven.
• Assisting service users with a range of complex mental health needs
• Supporting service users, who may need physical intervention to support safely.
• Working alongside the police and other professionals to transport vulnerable service users between a variety of locations including hospitals, homes and prisons to medical/care settings including A&E, outpatients and hospital wards.
• Liaising with hospital staff and the multi-agency staff on the safe conveyance of the service user to and from places of safety
• Responsible for lifting, securing, and helping service users in and out of the ambulance.
• Handing over of service users to appropriate staff on arrival at treatment centres/hospitals.
• Transfer service users from beds to stretchers, chairs to chairs or similar both in and out of hospital and medical/commercial flights.
• Ensuring that the ambulance is kept safe, clean, and tidy.

Successful candidates will have:

• Full manual UK driving licence.
• Committed to patient care and the ability to build a rapport with patients.
• An effective communicator and experience of communicating with others in what can often be emotional and difficult circumstances.
• To be a calm, considerate, careful driver, with no more than six penalty points on your license.
• To have a natural flair for team working and collaboration.
• Be physically fit for patient handling, moving and occasionally, patient restraint when required.
• Able to problem solve and identify keys changes in patients’ behaviour whilst working demanding situations.

Our Values

Collaborative – we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.

Agile – We listen, learn and adapt to improve the business, each other, and ourselves.

Reliable – We do what we say we will do, we take responsibility and we behave with integrity.

Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.

About Us

EMED Group is an established healthcare logistics provider that enables access to health and social care through our four specialist divisions. We are one of the largest health and care partners to the NHS with 4,000 colleagues across over 60 bases UK-wide.

EMED Group is committed to pro-actively improving the wellbeing of our communities by providing access to vital health and social care services across the UK.