How you move is why we’re here. ®
Now more than ever.
Get back to what you need and love to do.
The possibilities are endless...
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximizethe abundant opportunities for growth and success.
If this describes you then let’s talk!
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Emp Status
Regular Full time
Work Shift
Day (United States of America)
Compensation Range
The base pay scale for this position is $26.65 - $40.87. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.
Job Qualifications
EDUCATION - Required
Associates
EDUCATION – Preferred
Bachelors
EXPERIENCE - Required
Minimum 3-5 years healthcare setting, or the equivalent field, or related program
SKILLS - Required
Excellent verbal and written communication skills.
Strong customer service orientation.
Ability to maintain a positive attitude in a fast-paced environment
Capacity to multitask and prioritize in the ever changing environment of healthcare
Ability to work collaboratively with others
Respect for information confidentiality (the successful candidate will comply with all HIPAA rule and regulations)
Ability to show initiative, good judgment, and resourcefulness
Ability to work with a variety of software programs specific to healthcare
Strong computer skills required
Professional demeanor, business attire required
PHYSICAL WORKING CONDITIONS
This position is performed in a hybrid work environment, requiring a combination of onsite and remote work. The role requires prolonged periods of sitting, frequent use of a computer, keyboard, and telephone.
ENVIRONMENTAL WORKING CONDITIONS
This position operates in a hybrid work environment, with responsibilities performed both in a professional office setting and remotely from a designated home workspace. The office environment is climate-controlled and free from exposure to hazardous conditions.
HAZARDS
OSHA Category 3
Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment.
POSITION & UNIT ACCOUNTABILITIES
Maintain exceptional phone etiquette by using standard greetings, speaking clearly, remaining calm, minimizing hold times and transfers, seeking permission before placing patients on hold, and providing confident, accurate responses.
Adapt to changing work assignments and provide cross-coverage as needed.
Follow established workflows, ensuring accurate entry of patient information into EMR systems.
Document all patient and staff interactions in Salesforce (SF) in chronological order, using the partner notes field when applicable.
Communicate effectively with other departments and external parties to fulfill patient requests.
Use correct Salesforce templates for appointment confirmations and complete tasks thoroughly to minimize errors.
Work assigned queues, contributing a fair share to the team’s case load to meet individual and departmental goals.
Report technical issues or patient-related concerns to leadership immediately
Assist colleagues when assigned work is complete and proactively prepare for upcoming assignments.
Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.
HSS is the world’s leading academic medical center focused on musculoskeletal health. At its core is Hospital for Special Surgery, nationally ranked No. 1 in orthopedics (for the 16th consecutive year), No. 3 in rheumatology by U.S. News & World Report (2025-2026), and the best pediatric orthopedic hospital in NY, NJ and CT by U.S. News & World Report “Best Children’s Hospitals” list (2024-2025). In a survey of medical professionals in more than 20 countries by Newsweek, HSS is ranked world #1 in orthopedics for a fifth consecutive year (2025).
Founded in 1863, the Hospital has the lowest readmission rates in the nation for orthopedics, and among the lowest infection and complication rates. HSS was the first in New York State to receive Magnet Recognition for Excellence in Nursing Service from the American Nurses Credentialing Center five consecutive times. An affiliate of Weill Cornell Medical College, HSS has a main campus in New York City and facilities in New Jersey, Connecticut and in the Long Island and Westchester County regions of New York State, as well as in Florida.
