Job Description

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

The Tiffany Ambassador will deliver the Tiffany Touch to every client that they interact with and set the tone for the client’s visit in the store. Ambassadors interact daily with clients, building brand desirability through unique face to face interactions. Tiffany & Co. Ambassadors are have a significant influence on the client’s journey and experience within the store. Ambassadors greet and welcome clients as the embodiment of the Tiffany Warm Welcome and hold the critical position of embodying the brand through every client interaction.

Support Client Experience

• Assist and interact with clients in a warm and courteous manner, helping to create luxury experiences that positively impact both sales and service
• Attend to the needs of internal and external clients while greeting and directing clients throughout the Flagship store
• Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly and have a memorable experience commensurate with the Tiffany brand.
• Engage with clients and share Tiffany and Co. history, product introductions and service offerings
• Utilize storytelling and conversation to discern client needs, partnering them with the appropriate sales professional to achieve sales goals.
• Accurately manage floor waiting list
• Communicate with management any potential service issues
• Share client interactions and impressions of the brand with management
• Foster collaboration and works best in a team environment
• Support all hospitality and selling events, ensuring that all areas are stocked and clean
• Assist sales team with boxing and wrapping items, replenishing POS and gifting supplies, keeping all POS stations and sales floor areas neat and organized
• Safeguard Tiffany property and handle sensitive client information in strict adherence to the Record Retention Guidelines
• Support Company Initiatives and demonstrate agility when it comes to change
• Client focused mentality
• Exceptional Verbal Communication skills
• Ability to work retail store hours as necessary, including nights, weekends and holidays.
• Organized and detail oriented
• Flexibility to perform different tasks based on day-to-day business needs.
• Ability to work with VIP Clients
• Organizational and time management skills
• Entrepreneurial, flexible and independent
• Possess strong commitment to fostering a team environment and collaboration
• Strong sense of urgency
• Must have authorization to work in the United Kingdom

Preferred Qualifications:

• Experience in luxury hospitality industries; restaurant, hotel, retail, security
• Additional language skills a plus, not a requirement

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.
We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar. Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and eyecare, pension plans, paid time off, alongside other meaningful employee offerings.