Job Description

Job Location: Casino - Tuolumne, CA 95379
Position Type: Full Time
-
- -
- - - SUMMARY: Responsible for attending to and accommodating Casino player needs pertaining to Players Club enrollment and subsequent transactions while extending excellent Guest service.
- - -
- -
-
-
- -
- - - Essential Responsibilities and Duties: (Specific areas of responsibility including, but not limited to)
- -
- - - - Facilitates Players Club duties in a proficient and professional manner.
- - - - Monitors slot tracking system to identify and enroll new Players Club members.
- - - - Ensures Player enrollment and processing is handled accurately, efficiently and professionally.
- - - - Meets department goals and quotas set by department Manager.
- - - - Maintains a constant awareness of all Casino services, promotions and events.
- - - - Facilitates weekly slot tournaments.
- - - - Responsible for onsite operations of bus program including the greeting, checking in/out of Guests and paperwork.
- - - - Assists Casino Hosts including comps and Hotel/RV Park reservations.
- - - - Assists with special events and slot/kiosk promotions.
- - - - Presents a positive attitude to all Casino Guests.
- - - - Interacts with Guests using highest level of Guest service skills.
- - - - Responds to Guest inquiries through varied means of both written and oral communication.
- - - - Performs other duties as assigned.
- -
- -
-

Qualifications
-
- -
- - - Mandatory Requirements:
- -
- - - - Must be at least 21 years old.
- - - - High school diploma, G.E.D. or equivalent highly preferred.
- - - - Must complete and maintain Title 31 training.
- - - - Must have prior Guest service experience, casino experience preferred.
- - - - Must possess a level of computer literacy and the ability to learn new programs.
- - - - Must be able to efficiently perform data entry using a computer keyboard.
- - - - Must possess excellent communications skills.
- - - - Must be able to keep up with a fast-paced, 24-hour atmosphere and work under pressure.
- - - - Must be able to travel with overnight stays required.
- - - - Must be able to pass a mandatory drug test.
- - - - Must be able to obtain a valid gaming license
- - - - Must provide evidence of employment eligibility in the U.S.
- - - - Must be able to communicate proficiently in English.
- -
- -
-
-
- -
- - - Physical Demands:
- -
- - - - Must be physically able to perform all job requirements.
- - - - Must be able to lift 25 pounds and occasionally more with assistance.
- -
- -
-
-
- -
- - - Work Environment:
- -
- - - - Must be able to work in a non-smoke free environment.
- - - - Must be able to work in a noisy environment.
- - - - Must be able to work all shifts, weekends, holidays, and special events.