Job Description

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management.

The Ambassador acts as firm receptionist, creates a positive first impression on behalf of the Firm, performs job functions with a high level of confidentiality and directs clients to the proper person in a professional, accurate, and timely manner.

PRIMARY RESPONSIBILITIES:

• Acts as firm Ambassador of First Impressions. Handles all calls in a friendly, professional and courteous manner; provides assistance and information required and connects caller with desired party

• Greets guests entering the office in a professional manner. Escorts/directs them to the appropriate destination or assists with this

• Speaks clearly, uses appropriate grammar and proper telephone techniques.

• Handles all incoming faxes, forwarding them to the appropriate business segment and/or colleague.

• Handles all incoming and outgoing mail.

• Receives incoming FedEx packages and routes to appropriate colleagues or business segments. Also responsible for processing outgoing FedEx requests, including charging to appropriate business segment and delivering to FedEx drop-off location

• Orders, receives and manages general office supplies

• Cleans, straightens up and maintain neat and tidy conference rooms, reception area and work room including all supply storage areas on each floor. Includes stocking items in work room and storage closets on all floors. Also includes filling printers with paper on each floor on a regular basis

• Look for opportunities to improve the firm, business segment and processes. Bring issues and discrepancies to appropriate leadership

• General administrative and clerical support

• Maintain procedures manual to ensure consistent processes/procedures

• Other duties as assigned or requested

KNOWLEDGE, SKILLS & ABILITIES:

• Professional, neat appearance and demonstrates effective telephone etiquette

• Friendly, well organized and enjoys dealing with people

• Above average knowledge of appropriate software—Microsoft Operating Systems, Outlook, Internet Explorer, Word, Excel

• Strong planning, organizational, and follow-up skills

• Strong verbal and written communication skills

• Excellent attention to detail

• Ability to handle multiple tasks on an ongoing basis and in a timely manner

• Ability to ensure a culture of accountability, integrity, and respect with interpersonal skills

• Ability to create and foster a trusting and engaging work environment

• Demonstrates the organization’s core values, exuding behavior that is aligned with the firm’s culture.

EDUCATION & EXPERIENCE:

• AA degree or college experience preferred

• Prior experience with telephone

IMPORTANT NOTICE:

• This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons.

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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.