Job Description

The Ambassador Customer Assistant provides assistance and information to Shuttle and Parking customers.

Benefit Information:

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit  ABM Team Member Benefits | Front Line Team Members |  (Programa de Beneficios de ABM)

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, 88N, LS, 0431, 2T2X1

Essential Responsibilities

1. Welcomes prospects, residents, and guests to the leasing office/community and ensures a warm, professional, and comfortable experience for all visitors.
2. Answers incoming calls, directs inquiries to the appropriate team members, and assists with follow-up communication regarding service requests as needed.
3. Oversees guest suite reservations by coordinating scheduling, confirming payment and cleanliness standards, and managing loading dock and elevator reservations for move-ins and move-outs.
4. Ensures all clubhouse and amenity spaces are clean, organized, and fully prepared prior to the opening of the leasing office each day.
5. Manages package deliveries by accurately documenting arrivals and notifying residents of deliveries within 24 hours.
6. Maintains organized records and tracking logs for equipment rentals, dry cleaning services, and other resident-related services offered by the community.
7. Supports the onsite team with scheduling, coordination, and execution of resident events, programs, and community activities.
8. Maintains current knowledge of local restaurants, retail, entertainment venues, and service providers while building strong relationships with concierge vendors and community partners.

Additional Responsibilities

1. Provides general administrative and operational support including paperwork, data entry, computer-related tasks, and other duties as assigned.

Organizational Responsibilities

• Adheres to company policies, procedures, and operational standards while ensuring compliance with applicable regulations and reporting any concerns, violations, or operational issues to the appropriate leadership team.

Basic Qualifications:

•  Must be 18 years of age or older

•  No high school diploma, GED or college degree required

•  No experience required and on the job training provided

Preferred Qualifications: 

•  One (1) year of customer service or similar work experience preferred

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
For more information, visit www.abm.com