Job Description

🚀 Amazon Connect Solution Architect (Client-Facing)

Location: Poland, Bulgaria, Romania, India, Serbia, Ukraine (Remote)
Contract: B2B, Full-Time

Join the Future of Digital Tech with Kolomolo

At Kolomolo, we don’t just follow trends - we set them. As a global supplier of IT services and digital modernization solutions, we help businesses embrace cutting-edge technology to optimize their operations. Now, we are growing and looking for fresh talent to grow with us.

Are you proactive, tech-savvy, and eager to build your career in IT? This role could be your perfect fit.

About the Role

We are seeking a dynamic Amazon Connect Solution Architect with proven expertise in Amazon Lex and extensive experience engaging with US-based commercial clients. This isn't a typical sales role, rather, it is a consultative, technically anchored position where you will guide enterprise-level interactions, architect strategic solutions, and drive adoption of Amazon Connect within US commercial environments.

What You’ll Be Doing

Design & Technical Leadership

• Architect and deploy Amazon Connect contact center solutions, integrating Amazon Lex bots for intelligent voice and chatbot interactions, alongside AWS services like Lambda, DynamoDB, and CloudFormation.
• Map out omnichannel contact flows (voice, chat, email), CRM integrations (e.g. Salesforce), and AI-driven automation using Lex and related tools.
  
  Client-Facing Engagement (US Commercial)
• Serve as the trusted technical advisor for US commercial clients, leading workshops, technical deep-dives, and architectural discussions.
• Align solution designs with business outcomes, not just functionality, ensuring they’re tailored, scalable, and commercially viable.
• Clearly understand commercial dynamics and contract contexts to shape recommendations that resonate with customer business goals.
• 
  Pre-Sales & Technical Enablement
• Collaborate with business development, sales, and AWS partner teams in pre-sales scenarios, shaping proofs-of-concept (PoCs), demos, and technical pitches.
• Present to stakeholders ranging from technical teams to executives with clarity and confidence.
• 
  Implementation, Optimization & Documentation
• Lead solution delivery and ensure operational excellence by implementing CI/CD practices, Infrastructure as Code (IaC), and robust monitoring (e.g., CloudWatch, Contact Lens).
• Troubleshoot and optimize performance, security, and compliance, especially within US regulatory and commercial frameworks.
• 
  Thought Leadership & Community Contribution
• Create and share best-practice guidance (whitepapers, blogs, templates) and engage in technical forums or events.

What We Are Looking For

• 
  Required:
  
  
  • 3+ years of hands-on experience architecting and implementing solutions with Amazon Connect, Amazon Lex, and AWS services.
  • Demonstrated experience in client-facing roles, especially in US commercial contexts, with strong stakeholder and workshop facilitation skills.
  • Proven ability to translate business requirements into scalable technical solutions, not just crowdsourcing functions but driving commercial value.
    
  
  
  Preferred:
  - AWS certification (e.g., AWS Solutions Architect or Connect Delivery Specialist).
  
  - Experience with commercial sector workflows: forecasting, compliance, scheduling, or contact center metrics.
  
  - Familiarity with generative AI integrations within Connect or related AWS services.

What is in It for You

🌟 Why Join Kolomolo?

At Kolomolo, we prioritize innovation, agility, and autonomy. Our teams have the freedom to own their work, share ideas, and make meaningful contributions. Inspired by Scandinavian values, we believe in work-life harmony and creating an inclusive culture where everyone thrives.

You will be part of a passionate, skilled, and friendly team that works hard and celebrates together. Here, you can build your career on your own terms, with opportunities to grow, learn, and make a real impact.

Our Flat Structure & The Culture of Inclusion

At Kolomolo, we break the corporate mold. We offer:

• Agile Teams & Autonomy No micromanagement. You’ll own your projects and enjoy the freedom to innovate.
• Work-Life Harmony Inspired by Scandinavian values, we prioritize balance and flexibility, where remote work and asynchronous collaboration are in our DNA.
• Learning & Growth Continuous learning is at our core. We reward hard work, value smart ideas, and foster an environment of mutual respect and trust.
• Inclusive Culture We believe in DEI: diversity, equity and inclusion. We are committed to creating an environment where every individual, regardless of background, identity, or experience feels valued, respected, and empowered to thrive.

Join Kolomolo and elevate your career with cutting-edge technology, a supportive team, and a company that truly values your input.

Ready for the next step? Apply now and start an exciting journey of growth and innovation with us!