Job Description

Working at Sitruna

• This is a full-time remote position for candidates residing in the Philippines.
• The successful candidate will work a 40-hour week from Monday to Friday on a semi-flexible schedule, consisting of 4 core hours aligned with the UK morning (9AM to 1PM GMT) and 4 flexible hours to complete your 8-hour workday.

What is the role about?

• Grow and maintain the revenue of your assigned portfolio of clients, while retaining them
• Serve as the main point of contact for assigned clients, fostering strong and trusting relationships
• Monitor KPIs such as sales ad spend, and profit margins, to make data-driven recommendations
• Provide Weekly Reports and lead Quarterly Business Reviews (QBRs) to evaluate performance and align on future goals
• Partner with clients to define quarterly and annual goals, developing actionable strategies to achieve them
• Carry out day-to-day operational tasks, ensuring client goals and timelines are met
• Delegate responsibilities effectively within the internal team (PPC, Tech, Copy, Design) ensuring all aspects of the client account are managed efficiently
• Proactively identify and address potential challenges, such as inventory issues, price fluctuations, or competitor threats
• Provide solutions and adjust strategies in response to changes in the market or client needs
• Spot upsell opportunities to offer additional services and grow the value of your client accounts

Who are we looking for?

• The ideal candidate will have a strong background in Amazon account management, a deep understanding of Amazon's marketplace, and excellent communication skills.
• You'll be responsible for building client relationships, managing projects, and delivering exceptional results.
• You are a proactive, organized, and target-oriented individual who can thrive in a fast-paced environment.

You’re a great fit if you have...

• At least 5 years of proven success in a client-facing Amazon ecommerce role
• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions
• Excellent English communication skills, both written and verbal
• Detail-oriented, with a passion for delivering exceptional results and exceeding client expectations
• Self-motivated, with the ability to thrive in a remote work environment

Perks at Sitruna

• Full-time position
• Permanent work-from-home arrangement
• UK-aligned work schedule
• Paid time off
• Online and occasional in-person team engagement activities

About Sitruna

• Sitruna are a full-service Amazon agency founded in 2019 with the mission statement of providing our partner brands with everything they need to succeed on Amazon. We’ve gathered a best-in-class team of eCommerce specialists, who collectively have the expertise to optimise every aspect of an Amazon account: from tech support to marketing, logistics to graphic design. Whilst we’re headquartered in London, UK, we are a truly unified global team with members based in the Philippines, Vietnam and beyond.
• To learn more about us, visit www.sitruna.com