Job Description

Job Location: Caravan Court - Arlington, TX 76011
Position Type: Part TimeAre you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!
Come be a part of an AWARD-WINNING TEAM.
Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
Status: Non-Exempt
Reports to: Restaurant/F&B Manager

ESSENTIAL DUTIES & FUNCTIONS
- Operational Responsibilities
- - Prepare dining area for breakfast service, greet and serve guests, monitor and manage inventory, assist other departments, maintain cleanliness and safety, process payments and close checks, end of shift duties.
- Guest Services
- - Greeting guests warmly upon arrival, respond promptly to guest requests, handle guest complaints professionally, assist with accommodation, monitor guest satisfaction throughout the meal, provide personalized service, ensure a smooth and pleasant dining experience
- Team Support and Training
- - Support team members during busy service periods, collaborate with coworkers, train new hires on service procedures, provide guidance and feedback, ensure team compliance, participate in pre-shift meetings, encourage teamwork and communication
- Communication and Reporting
- - Maintain open communication with kitchen and service staff, relay guest feedback and special requests, report inventory shortages or equipment issues, document shift activities, participate in pre-shift briefings, coordinate with front desk and housekeeping, notify management of any safety concerns or policy violations
- Safety & Compliance
- - Comply with hotel policies and local health regulations, use equipment safely and report any malfunctions or safety concerns, maintain awareness of guest allergies or dietary restrictions, adhere to uniform and grooming standards, ensure dining and service areas are clean and hazard-free, and follow all food safety and sanitation guidelines.

QualificationsESSENTIAL SKILLS AND QUALIFICATIONS
- Strong verbal and written communication skills
- Effective time management and problem-solving skills
- Proficiency in Tabit POS
- Ability to work well with a team and demonstrate attention to detail
- Excellent organizational skills and interpersonal abilities
- TABC Certified and Food Handlers
Physical Requirements
- Sitting: Not a sitting position
- Standing/Walking: Will be standing and walking throughout the entire shift, including during food service, table maintenance, and guest interactions
- Lifting/Carrying: Must be able to lift and carry up to 30 pounds frequently, including trays of food, beverage containers, and cleaning supplies
- Other Physical Requirements: Ability to move quickly and safely in a fast-paced environment, including navigating around guests and other staff
Working Environment
- Interior: Primarily works in the hotel restaurant, dining room, and service stations
- Exterior: May serve guests in outdoor patio or terrace areas during breakfast service, weather permitting
BASICS
- Maintain cleanliness and organization in all work areas
- Display courteous behavior with guests and team members
- Report any unsafe conditions immediately
- Ensure hotel equipment is in proper working condition
- Perform any additional duties assigned by the supervisor
CANDIDATE PROFILE
Education and Experience
- High school diploma or equivalent required
- Hospitality or customer service coursework preferred
- Minimum of 6 months to 1 year of experience in food service, hospitality, or customer-facing roles
- Prior experience in a hotel or restaurant breakfast service is highly desirable
- Familiarity with point-of-sales (POS) systems and basic food safety practices is a plus