Job Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Oversee daily outlet operations and ensure compliance with company policies, procedures, and standards
• Lead, mentor, and develop outlet staff to foster a high-performance culture, support career growth, and conduct regular performance reviews
• Drive sales performance and revenue targets through effective strategies, team motivation, and implementation of promotional campaigns
• Monitor and analyze key performance indicators (KPIs), sales metrics, and operational data to identify improvement opportunities
• Manage inventory levels, stock rotation, outlet cleanliness, safety standards
• Ensure exceptional customer service standards and handle customer complaints with professionalism and empathy
• Prepare and submit regular reports on outlet performance, sales trends, and operational challenges to senior management
• Collaborate with cross-functional teams to support company-wide initiatives and strategic objectives

Qualifications

• Strong leadership and team management skills with the ability to motivate and develop staff
• Demonstrated sales acumen and track record of achieving or exceeding sales targets
• Excellent customer service orientation and interpersonal skills
• Proficiency in analyzing data and interpreting performance metrics
• Strong organizational and time management skills with the ability to multitask effectively
• Problem-solving abilities and sound decision-making skills
• Knowledge of retail operations, inventory management, and merchandising best practices
• Excellent communication skills in English; knowledge of local languages is a plus
• Ability to work flexible hours, including weekends and holidays as required