Job Description

Join our dynamic Sales Team in Eastern and Central Africa, where you'll engage directly with a diverse range of customers in Kenya and in East Africa, covering the MI (with a focus on CNS) and NI portfolio. Your role as Account Manager involves collaboration with pre-sales and delivery organizations, ensuring we deliver top-notch solutions to CSP and Enterprise clients. Enjoy a hybrid work environment that balances Nokia office collaboration with on-site customer engagement. Benefit from a rich variety of projects, from nurturing existing relationships to spearheading new business development. Thrive in a culture that values teamwork and innovative problem-solving, where your contributions directly impact our growth and success. Embrace the opportunity to champion advanced technologies while enjoying a fulfilling career with extensive professional growth potential

• Manage and grow relationships with existing CSP and ENT customers, driving sales while meeting sales targets.
• Identify and pursue new business opportunities using your market knowledge and network to expand customer engagement.
• Collaborate with sales and pre-sales experts to execute larger sales initiatives and contribute effectively as a team member.
• Engage with key decision-makers at customer organizations, providing valuable insights and fostering strong connections.
• Work independently within defined guidelines while applying best practices and industry knowledge for optimal results.
• Leverage analytical skills to identify problems and implement process improvements effectively within your scope of responsibility.
• Share innovative ideas for future direction and enhancements in organizational operations.

• Mentor and provide guidance to less experienced team members, fostering a collaborative and knowledge-sharing environment.

• Lead and drive sales activities across the MI (focus on CNS) and NI portfolio in East Africa.
• Develop deep understanding of customer strategies, market dynamics, and digital infrastructure priorities in East Africa
• Identify, shape, and convert opportunities by aligning Nokia solutions to customer business and technology challenges
• Define and execute account strategies to achieve revenue growth and market expansion
• Build and maintain strong, trust-based relationships with senior stakeholders across technical, operational, and commercial functions
• Own and manage the sales pipeline, ensuring accuracy and discipline in CRM tools
• Lead complex, multi-stakeholder sales cycles from opportunity identification through negotiation and contract closure
• Collaborate with global and regional teams to develop competitive sales strategies and winning proposals
• Coordinate pre-sales, solutioning, and partner ecosystems to deliver differentiated, value-based solutions
• Work closely with delivery and operations teams to ensure alignment on execution, risks, and customer satisfaction

In the case whereby you're shortlisted, job grade will be determined based on assessment of interview

• Bachelor’s or Master’s degree in Engineering, Telecommunications, Business, or a related field
• Minimum 10 years of experience in account management and solution sales within the telecom and/or IT industry
• Strong knowledge of Mobile Networks, Digital Infrastructure, and automation
• Good understanding of mobile and fixed network environments, particularly within emerging markets
• Proven track record of consistently meeting or exceeding sales targets
• Experience managing partners and ecosystems in large-scale transformation programs (preferred)
• Proficiency in CRM tools (e.g., Salesforce) and Microsoft Office suite
• Excellent communication skills in English (additional regional language skills are an advantage)
• High level of integrity, accountability, and professionalism

Key Competencies

• Consultative & Challenger Selling: Ability to influence customers through insights and value-based engagement
• Stakeholder Management: Skilled at navigating complex organizations and engaging senior decision-makers
• Communication & Presentation: Strong interpersonal, negotiation, and storytelling skills
• Cross-functional Leadership: Ability to lead virtual teams across pre-sales, delivery, and product organizations
• Results-Driven Mindset: Strong ownership with the ability to deliver under pressure
• Commercial & Financial Acumen: Understanding of contracts, pricing strategies, and business cases
• Strategic Thinking: Ability to define and execute long-term account growth plans
• Solution Selling Expertise: Experience in bid management, pricing, and contract negotiations