The Dy Shift Lead – CFL is a supervisory role responsible for ensuring seamless operations and adherence to KPIs across assigned terminal allocations during a shift. Acting as the single point of contact, the role coordinates with floor executives, service providers, and internal/external stakeholders to maintain facility standards and resource availability. The incumbent oversees on-duty grievance redressal, monitors service provider performance against SLAs, and ensures compliance with operational checklists. By upholding service quality and facility readiness, the role directly contributes to enhancing the Airport Service Quality (ASQ) score and supports the strategic vision set by the Head – CFL.
Head- CFL --> Dy. Shift Lead- CFL
-Incident response time during shift.
-Number of shift-level process improvements implemented.
-Shift readiness score for special operations. Compliance, Safety & Governance
-% of safety observations closed within shift.
-Compliance score from internal audits.
-Number of SOP deviations reported and corrected. Team Development & Capability Building
-% of team trained on new SOPs.
-Shift-level engagement participation rate.
-Team feedback score.
GMR Group is a leading Indian infrastructure conglomerate with a diversified presence across Airports, Energy, Transportation, Urban Infrastructure, and Sports. With over two decades of experience, the Group has built world-class assets and pioneered innovations in sustainable infrastructure development.
GMR Airports Limited (GAL), the Group’s airport arm, is a leading global airport platform company with extensive experience in designing, constructing, and operating world-class, sustainable airports. Operating under the brand name “GMR AERO”, GAL offers pioneering aviation solutions in retail, aero services, and real estate. In 2020, Groupe ADP joined as a strategic partner and is now a co-promoter in GAL, strengthening its global reach and expertise.
As Asia’s largest private airport operator and the second-largest globally, GAL operates key airports in Delhi, Hyderabad, Goa, and Medan (Indonesia), while developing greenfield projects in Bhogapuram (India) and Crete (Greece). It also provides integrated aviation services, including MRO, cargo, digital innovation through GMR Innovex, and aviation training through GMR Aero Academy.
In the energy and infrastructure space, GMR Power and Urban Infra Limited (GPUIL) leads with a diverse portfolio in clean and renewable energy, smart metering, EV infrastructure, and surface transport projects, backed by strong engineering and EPC capabilities.
Under GMR Sports, the Group promotes talent and drives fan engagement through its ownership of iconic teams like Delhi Capitals (IPL), UP Yoddhas (Pro Kabaddi), and international franchises including Dubai Capitals, Seattle Orcas, and more.
Committed to inclusive growth, the Group’s CSR arm, GMR Varalakshmi Foundation, works across education, skill development, and healthcare, positively impacting communities across its areas of operation.
