Job Description

Job Location: 10 - Davenport Campus - Davenport, IA 52803
Position Type: Full TimeEducation
Level: 2 Year Degree
Travel Percentage: None
Job Shift: Daytime
Job Category: Business DevelopmentThe Alumni Coordinator serves as a primary liaison for Palmer College alumni and others providing excellent customer service. This position plays a key role in planning and executing alumni programs, events, communications, volunteer activities, and annual giving support that enhance alumni involvement, pride, and philanthropic support.
Specific Duties and Responsibilities:
- Coordinate the hiring and training of student workers in the Davenport Advancement Office and supervise their daily performance
- Provide frontline responses to alumni, faculty/staff, students and other visitors by answering phone inquiries, typing correspondence, and providing routine information.
- Welcome alumni visitors to Davenport campus, manage follow-up communications, and document interactions in the Advancement database
- Research and coordinate alumni interested in speaking at the college and/or interested in serving as a mentor; serve as their contact resource, capturing these activities in the Advancement database and ensuring appropriate follow-through
- Maintain regular communication with alumni volunteers, providing necessary materials, answering inquiries, and ensuring consistent engagement
- Provide logistical support for annual giving projects, monitor timelines, request reports, manage volunteers, prepare materials, and assist in project review
- Monitor communications and campus news to ensure department awareness of alumni and volunteer engagement occurring at the college
- Coordinate the assembly and distribution of graduation and alumni gifts. Maintain inventory and reorder supplies as needed
- Track assigned projects and activities, maintain applicable files and records and regularly communicate progress to supervisor and collaborating team members
- Maintain applicable policy and procedure manuals
- Maintain and oversee confidential records, prepare reports and other materials
- Monitor various departmental budget lines
- Maintain accurate records of all constituents and Alumni interactions in the Advancement database
- Assist the department staff in planning and implementation of goals and objectives as outlined by the Advancement Office.

QualificationsMinimum

Qualifications:
- Associate’s degree required with minimum of two years of related experience or equivalent combination of education and experience
- Strong organizational and multitasking abilities with attention to detail.
- Customer service mindset with a proactive approach to anticipating needs.
- Ability to work effectively under pressure and manage frequent interruptions.
- Proficiency in Microsoft 365 and project management tools.
- Experience with CRM systems, preferably Salesforce.
- Excellent communication and problem-solving skills.
- Understanding of the role of philanthropy in advancing institutional goals.
- Ability to analyze data and manage complex numerical information.
- Demonstrated commitment to confidentiality and ethical standards.
- Flexibility to work varied hours as needed.
Physical Requirements and Work Environment:
- Perform sedentary to light work in a ventilated, lighted, and temperature-controlled office setting
- Frequent need to stand, stoop, walk, sit, lift objects (up to 10 pounds) and perform other similar actions during the workday