Job Description

We’re seeking a future team member for the role of Senior Specialist to join a rapidly growing business within our EMEA Alternatives Private Markets team. This role sits at the intersection of client delivery, operational excellence, and technology enablement, with responsibility for driving scalable solutions that support continued expansion and evolving client needs. Located in Dublin, Ireland.

In this role, you’ll make an impact in the following ways:

Client Delivery & Relationship Management

• Support the delivery of high-quality service to Private Markets clients, ensuring activities are completed accurately and within agreed timelines.
• Build strong working relationships with clients and internal stakeholders through responsive communication and reliable execution.
• Assist with client onboarding, investor servicing and account maintenance activities, ensuring adherence to established procedures and controls.
• Support the resolution of client queries and service issues in a timely and professional manner.
• Contribute to process improvements and the use of technology solutions, including AI-enabled tools, to enhance efficiency and client experience.

Operational Delivery & Process Management

• Perform and oversee day-to-day Transfer Agency activities across Private Markets products, ensuring accuracy and completeness of processing.
• Support capital call, distribution, transfer, redemption and investor maintenance activities in line with client requirements and operating procedures.
• Monitor operational workflows and ensure service levels are maintained across all assigned responsibilities.
• Assist with new business onboarding and implementation activities to ensure smooth operational transition and readiness.
• Identify opportunities to improve processes, increase efficiency and enhance service quality.

Technical & Operational Excellence

• Maintain strong technical knowledge of Private Markets Transfer Agency operations, processes and systems.

• Ensure compliance with established controls, policies and procedures, with a focus on mitigating operational risk.

• Embed AI into operational workflows, creating structured, repeatable processes that enhance speed, consistency, and quality

• Escalate issues, risks and exceptions appropriately and contribute to their timely resolution.

Teamwork & Continuous Improvement

• Work collaboratively with colleagues across Transfer Agency and supporting functions to ensure seamless service delivery.
• Share knowledge and provide support to team members to promote consistency and operational excellence.
• Contribute to training and onboarding of new team members where required.
• Demonstrate accountability and ownership for assigned tasks while supporting wider team objectives.
• Participate in continuous improvement initiatives aimed at enhancing operational effectiveness and client outcomes

Qualifications & Experience

• Bachelor’s degree or equivalent (finance/accounting/business preferred).
• 5+ years TA/fund administration/investor services; Private Equity, Credit & Real Estate.
• Strong TA platforms/workflow experience; SLAs/KPIs, controls, and audit readiness.

• Linking data, AI and service outcomes to drive client value

• Process improvement and change/UAT delivery; tech/automation familiarity.
• Clear communication; stakeholder coordination across internal and external stakeholders.
• Operational rigor and control mindset.
• Analytical problem-solving; data-driven decisions; tech aptitude.

This role advances BNY's strategic pillars by: Be More for our Clients (elevating service delivery and responsiveness), Run our Company Better (simplifying processes, strengthening controls, and enabling automation), and Power our Culture (fostering an inclusive, high-performance team that learns and improves).

Principle alignment: Client Obsessed, Own It, Stay Curious, Spark Progress, and Thrive Together guide how we lead, solve problems, and collaborate across functions.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

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Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.