Job Description

Job Title: Alternate Contract Program Manager

Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Located in Woodbridge, VA, Zeiders’ employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service.

This is a contingent opportunity and would begin work upon the contract award.

The Army Transition Assistance Program (TAP, also known as Soldier for Life / Transition Assistance Program, or SFL-TAP) exists to help Soldiers and their families to plan and prepare for and execute a successful transition from active duty to civilian life. The overarching goal is to ensure that Soldiers leave the military ready to pursue their post-service goals with confidence to embark on their next chapter whether it's employment, education, entrepreneurship, or something else.

The Alternate Contract Program Manager (ACPM) has full authority to act on behalf of the organization when the Contract Program Manager is absent. Responsible for contract compliance, reporting, staffing, risk management, quality assurance and being the main interface with the government (COR/Army HQ TAP).

Essential Duties and Responsibilities

• Works with CPM to lead and oversee contract implementation across all Army TAP installations.
• Ensure compliance with TAP program requirements, federal regulations, and Career Readiness Standards (CRS).
• Serve as the primary interface with Army HQ TAP, the COR, and government stakeholders in the absence of the CPM.
• Develop and maintain program management and quality control plans, and risk management frameworks.
• Monitor program performance metrics; Assist the CPM with preparing and submitting required weekly, monthly, and quarterly reports.
• Guides staffing strategy, workforce planning, and performance management across multiple sites in conjunction with CPM.
• Assist PM with budgetary oversight, contract deliverables, and risk mitigation.
• Travel to installations as needed for oversight, audits, and support.

Supervisory Responsibilities

• Assist CPM with supervising TAP staff (regional and installation managers, counselors, trainers, career coaches and administrators).
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Required Qualifications

• Bachelor’s degree in a related field from an accredited institution.
• Minimum three (3) years of program management experience with a focus on large-scale federal contracts or DOD programs.
• Minimum three (3) years of experience managing, staffing and overseeing geographically dispersed teams of similar sizes, including subcontractor performance.
• Demonstrated experience engaging with related agencies at a senior level.
• Experience managing operations of national or global scale with multi-site. implementation and remote workforce oversight.
• Demonstrated expertise in VA, DoD, or TAP-related programs, including curriculum development and federal reporting standards.
• Strong understanding of government contract compliance, FAR/DFARS regulations, and performance-based service delivery.
• Proficiency in Microsoft Office Suite and project management tools.
• Ability to travel CONUS/OCONUS up to 10% as required.
• Valid passport (or ability to obtain one).

Preferred Qualifications

• Prior experience working on Army TAP contract.
• Prior military service or direct experience supporting transitioning Service members and Veterans.
• Familiarity with Section 508 compliance, VA TMS 2.0 training platform, and SharePoint-based deliverable tracking.

Other Requirements

• Ability to successfully complete a pre-employment and government background investigation to include FBI fingerprints.
• This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team
• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Resolves conflict: Gives appropriate recognition to others.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate. judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group. presentation skills and participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Professionalism - Tactfully approaches others; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Project Management - Develops project plans; Manages and Controls project tasks; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment The noise level in the work environment is usually quiet. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer