Entity description:
At Digital & IT, we harness the power of the latest technological advances and our history of industrial excellence to foster innovation and enable Air Liquide’s talents to thrive.
How will you CONTRIBUTE and GROW at Air Liquide?
As an Operation Lead, you will work closely with the Regional managers and Command Center team to ensure operational activities are running smoothly within the Digital & IT scope You will act as a link between the Command Center, Management and the Service Lines to ensure that bottlenecks and escalations are managed rapidly
Global Coordination & Liaison: Serve as the primary point of contact between the Global-based teams and the Command Center in India. You will facilitate daily "handover" meetings to ensure technical issues identified are seamlessly transitioned to global teams for resolution.
Incident Monitoring & Reporting: Support the Command Center in tracking real-time IT performance. You will be responsible for translating complex technical data into clear, actionable "Service Health" reports for stakeholders.
Process Standardization: Audit current workflows to identify friction points and ensure global consistency in how we deploy new projects.
Project Scaling Support: Assist in the rollout of our ongoing projects by coordinating resource allocation and timelines across diverse time zones, ensuring that local requirements are met without compromising global standards.
Operational Tooling: Help manage and optimize our internal project management and monitoring to improve transparency between the Command Center and global IT teams.
Are you a MATCH?
Academic Background: You are currently pursuing a Master’s degree in Business Operations, Information Technology Management, with a strong interest in international service delivery.
Level of Experience: You have successfully completed a first internship or gained initial experience in a structured corporate environment, demonstrating the maturity and autonomy needed to interface with global stakeholders.
Optional Technical Skills: Knowledge of ServiceNow and basic experience with Service Delivery Management (SDM) principles would be a significant advantage.
Mandatory Interpersonal Skills: You possess the ability to adapt to a fast-paced environment and work effectively under pressure. You are a clear and concise communicator, capable of bridging the gap between different cultures and technical levels.
You are fully fluent in English, as it is the primary working language for all daily interactions with the Command Center in India and global IT teams.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
Air Liquide is a world leader in gases, technologies and services for industry and healthcare. Present in 72 countries with 67,800 employees, the Group serves more than 4 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the Group’s activities since its creation in 1902.
Taking action today while preparing the future is at the heart of Air Liquide’s strategy. With ADVANCE, its strategic plan for 2025, Air Liquide is targeting a global performance, combining financial and extra-financial dimensions. Positioned on new markets, the Group benefits from major assets such as its business model combining resilience and strength, its ability to innovate and its technological expertise. The Group develops solutions contributing to climate and the energy transition—particularly with hydrogen—and takes action to progress in areas of healthcare, digital and high technologies.
Air Liquide’s revenue amounted to more than 27.5 billion euros in 2023. Air Liquide is listed on the Euronext Paris stock exchange (compartment A) and belongs to the CAC 40, CAC 40 ESG, EURO STOXX 50, FTSE4Good and DJSI Europe indexes.
