Job Description

Who we are looking for:

State Street Alpha Implementation team is looking for an EMEA Change Management Lead to support management of changes in scope from Service Definition to Go Live. We’re looking for professionals with experience across front and middle office operating models, business analysis, data management and project management disciplines. The role will be client-facing and includes interaction with the wider STT teams and senior management. The successful candidate will collaborate across STT/CRD products and services, to execute client change requests in accordance with defined governance ensuring solutions align to Alpha Standards and are delivered efficiently with any impacts to successful program execution documented and appropriately managed.

Why this role is important to us:

The team you will be joining is a part of State Street AlphaSM. State Street AlphaSM is the first open platform from a single provider that connects the front, middle and back office. It harmonizes data, technology and services across trusted providers to help our clients better manage their businesses.
Join us if making your mark in an ever-changing, increasingly complex and competitive industry is a challenge you are up for.

What you will be responsible for:

As AVP – Change Management Lead, you will

• Support the triage of new client change requests, facilitating professional challenge where required to ensure the interests of the client and State Street are managed.
• Identify and engage stakeholders on each change request and drive delivery and approval of high-quality impact assessment documentation.
• Demonstrate awareness of client business and Alpha target operating models to ensure clear understanding of change requests, and support cross-functional solutioning, driving timely execution.
• Ensure correct governance is followed for any non-standard solutions.
• Engage and support internal colleagues to ensure Change Management process is stood up in Production prior to go-live.
• Track financial impact of changes, drive revenues and ensure all non-chargeable work is recorded.
• Demonstrate a clear understanding of Alpha Implementation project plans and the impact of change requests on deliverables. Work with workstream leads to address the change impact against key milestones on the project plan, ensuring escalation to Senior Management of any significant risks.
• Drive accountability of stakeholders through setting of clear priorities and assignment of actions to ensure changes are delivered in an accurate and timely manner.
• Demonstrate thought leadership to contribute to continuous improvement of Change Management processes and drive further development and implementation the Alpha Standards. Present proposals for process enhancement with consideration given to scalability and application to global change processes.
• Deputise for EMEA Client Change Manager when required and support development of new and junior staff members.
• Proactively raise risks and issues effectively within the program, drive solutions and effectively communicate options.
• What we value
• Excellent communication skills, ability to work in virtual teams globally.
• Self-motivated with strong work ethic.
• Ability to form solid relationships and lead working group calls with Clients, Business Experts, IT and Project Team.
• Detail-oriented and accustomed to working with Clients and Senior Management.
• Ability to work in a high paced environment, be flexible, follow tight deadlines, organize and prioritize work.
• Displaying our Culture traits and behaviours – Choose to own it, Break through Silos, deliver results through integrity, Do Better Every Day, Care for colleagues, clients and community.

Education & Preferred Qualifications

• 5+ years relevant experience in financial services, preferably in the asset management sector, including investment operations.
• Project/Change Management experience.
• External client management experience.
• Understanding of outsourced operations, specifically middle office.
• Proficient with Microsoft Office tools, familiarity with Jira and Confluence is a plus.
  

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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