Job Description

Milestone Technologies is seeking a Ticket Administrator. This role is vital in providing exceptional support to our client's employees. They aim to ensure a smooth, efficient, and timely process for all requests and inquiries.

Responsibilities

• Processing hardware requests submitted through inventory/tracking systems.
• Obtaining necessary approvals for hardware requests when required.
• Providing clear and concise updates on request statuses.
• Interacting with end-users through a ticketing system to gather relevant information.
• Handling post-fulfillment communication.
• Performing additional duties as assigned by Milestone or the client.
• Managing a high-volume ticket queue for IT hardware requests.
• Ensuring timely resolution of outstanding issues within hardware requests.
• Researching hardware requests to ensure compliance with service level agreements.
• Providing coverage for colleagues as needed.

Skills

• At least two years of online customer service experience handling a high-volume ticket queue.
• Knowledge or interest in computer hardware and operating systems.
• Demonstrated success in working effectively in a fast-paced environment.
• Advanced computer and typing skills.
• Proficiency in Google Suite applications, including Gmail, Docs, and Calendar.
• Strong command of written and spoken English.
• Comfortable working autonomously in a fast-paced environment.

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