Job Description

At North Richmond Community Health (NRCH) we are proud to deliver courageous health and community services that collaboratively address health inequity. We nurture a workforce that is passionate and diverse, with shared values and a strong commitment to making positive health impacts within the heart of North Richmond. With access to a variety of flexible work arrangements, health and wellbeing activities and a rich learning environment, our team members are consistently able to deepen their expertise by being part of impactful and world recognised community health solutions.

Full Time | 12-month fixed term | Richmond

Management and Administrative Officer Grade 1 | $33.62 per hour

• Generous salary packaging options
• Strong connection to community and innovation

About the role

We are looking for an organised, approachable and people-focused Allied Health Intake Worker to join our Allied Health team for a 12-month maternity leave replacement.

This is an important first point of contact role, supporting clients to understand and access the services that are right for them. You’ll work closely with clinicians, team leaders and other services to coordinate referrals, manage appointments and waitlists, complete initial needs assessments and help clients navigate both NRCH and broader community services.

It’s a varied role that brings together customer service, administration, service coordination and meaningful interaction with people from across our community.

In this role, you will:

• Respond to referrals and enquiries in a timely, welcoming and sensitive way
• Complete initial needs assessments and determine client eligibility for relevant programs and services
• Support clients to navigate internal and external health and community services
• Coordinate appointments, referrals, waitlists and other intake administration
• Work closely with clinicians and managers to support effective service access and reduce wait times
• Maintain accurate and confidential client information and service data
• Provide clients with clear information about appointments, waiting lists, telehealth and other service requirements
• Arrange interpreter and language services where required
• Contribute to service reporting, data monitoring and continuous improvement of intake processes

About you

You’ll be someone who enjoys working with people, can keep track of plenty of moving pieces and understands the importance of making health services feel accessible and easy to navigate.

You will bring:

• Strong customer service and interpersonal skills, with the ability to communicate warmly and professionally with a diverse range of clients
• Excellent organisation and time management skills, with the ability to prioritise competing tasks
• Clear written and verbal communication skills
• Confidence working with databases, Microsoft Office and other computer-based systems
• Strong attention to detail and an understanding of confidentiality when handling client information
• The ability to work collaboratively within a multidisciplinary team while also managing your own workload
• An adaptable and respectful approach when working with people across different ages, backgrounds and abilities

Experience in a customer-facing health service role, allied health, counselling or mental health setting will be highly regarded, as will experience with health-sector data management. Qualifications in business administration or a relevant social science field are desirable but not essential.

Speaking a relevant community language would also be an advantage.

Why join us?

At NRCH, you’ll be part of a genuinely caring and supportive culture, where people look out for one another and the work you do has a real connection to the community around you.

You’ll enjoy:

• A supportive, values driven culture that embraces diversity and inclusion
• Generous salary packaging options
• Flexible working conditions
• Free on-site car parking and a Richmond location close to public transport
• The chance to make a meaningful difference within a respected community health organisation

Closing Date: 23 September 2026

For questions about the role, please contact: Ned Wilson

Our commitment to health equity

At NRCH, improving health equity is at the heart of everything we do. We recognise that health is shaped by social and structural factors beyond clinical care and we work alongside individuals and communities to address barriers to health and wellbeing.

Inclusion and Belonging

At North Richmond Community Health (NRCH), we are committed to creating a safe, inclusive and welcoming environment for everyone. We celebrate diversity and encourage applications from people of all backgrounds, cultures, identities, abilities and experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse communities, people with disability, LGBTQIA+ communities, and people of all ages.

Child Safety

NRCH is a Child Safe Organisation and has zero tolerance for all forms of child abuse. We are committed to the safety, participation and empowerment of children and young people. All staff and volunteers share responsibility for promoting and maintaining a child safe environment in accordance with the Victorian Child Safe Standards.

All appointments are subject to satisfactory pre-employment checks, which may include a Nationally Coordinated Criminal History Check, Working with Children Check, NDIS Worker Screening Check, evidence of qualifications and registrations, proof of work rights, and evidence of immunisation requirements relevant to the role.