Job Description

About the Team

KPMG’s Insurance Claims and Workplace Health practice partners with personal injury insurers and schemes, life and general insurers, self-insurers and employers to solve complex challenges and improve claims outcomes.

We work at the intersection of claims strategy, data-driven insights and customer experience, helping clients deliver better outcomes for injured persons while driving performance across their portfolios.

You will be joining a collaborative, high-performing team that brings together deep claims expertise, allied health insight and a shared focus on delivering meaningful impact.

Your Opportunity

This role plays a key part in a large-scale claims review program focused on improving outcomes across personal injury portfolios.

As a Claims Specialist with an allied health background, you will apply your expertise to conduct detailed claim reviews and provide clear, evidence-based insights that influence claims strategy, performance and customer experience.

You will work across multiple engagements in a fast-paced environment, contributing to high-volume delivery while maintaining a strong focus on quality, consistency and outcomes.

This opportunity is offered as a 12 to 24 month maximum-term contract, providing exposure to a diverse range of insurers, schemes and complex claims environments.

Beyond day-to-day delivery, this role gives you the opportunity to apply your clinical expertise in a broader, more strategic way. Your work will contribute to system-level improvements, helping shape how claims are managed and experienced at scale.

The Impact You Will Make

• Be part of a high-impact program where your work directly improves outcomes for injured persons and drives measurable change across claims portfolios
• Apply your allied health expertise in a way that goes beyond individual claims, influencing strategy, decision-making and system-wide performance
• Work alongside experienced practitioners in a collaborative, supportive and high-performing environment that values diverse perspectives
• Gain exposure to a broad range of insurers, schemes and complex claims environments, building depth and variety in your experience
• Develop your career in a role that blends clinical insight, claims expertise and consulting capability

How are you Extraordinary

We are looking for people who bring:

• Analytical thinking and attention to detail, with the ability to assess complex claims and identify opportunities for improvement
• Clear and impactful communication, translating technical insights into practical recommendations
• Collaboration and stakeholder focus, building trusted relationships while maintaining a strong customer-centric mindset

Key Responsibilities

• Conduct detailed claim reviews, applying principles of liability, injury management and claims best practice
• Provide clear, evidence-based commentary on claims handling, with a focus on improving performance and customer outcomes
• Support delivery across multiple engagements in a high-volume, fast-paced environment
• Liaise with stakeholders to ensure appropriate treatment, rehabilitation and support services are in place
• Maintain accurate and up-to-date information within claims management systems
• Deliver high-quality outputs aligned to client expectations and service standards

Experience

• Demonstrated experience in personal injury claims management, such as workers compensation, life insurance or CTP
• Strong understanding of workers compensation legislation and claims practices
• Proven ability to deliver outcomes in a claims management or claims review environment
• Experience conducting claim reviews across varied claim cohorts is highly regarded
• A strong focus on improving customer experience and claims outcomes

If you are looking to apply your clinical or allied health expertise in a role where you can influence claims strategy and improve outcomes at scale, we encourage you to apply.

Qualifications

• A relevant tertiary qualification in Allied Health, Occupational Rehabilitation, Mental Health or a related discipline

Additional Information

KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth.

Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture.

At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact the Talent Attraction Support Team

At KPMG every career is different, and we look forward to seeing how you grow with us.

KPMG Australia: grow with us!