Job Description

This position is a member of the TAIHS multidisciplinary team. The Senior Receptionist/Allied Health Assistant is responsible for providing support to Allied Health Professionals to deliver health care services to TAIHS patients under the supervision of an Allied Health Professional.

Duties & Responsibilities

• Greet and welcome patients/visitors presenting to the clinic

• Ensure a high standard of care and confidentiality is provided to patients, doctors, and workforce

• Ensure the provision of excellent communication and customer skills to patients and employees

• Assist patients with enquires and appointments when they arrive at the clinic in person

• Answer phones and incoming enquiries in a timely confidential fashion

• Book and confirm patient/transport appointments

• Undertake general administrative duties to support the effective operations of the clinic

• Ensure a friendly and courteous disposition with all communication

• Ensure all client documentation is scanned accurately and in a timely manner

• Ensure patient appointments including bookings, confirming, cancellation, rescheduling as required is actioned

• Provide administrative support for Health Professionals, i.e., filing, scanning, and photocopying

• Support patients attending appointments

• Assist visiting allied health providers such as optometrist, podiatrist, dietician and visiting medical specialists

• Coordinate client bookings and patient transport

• Stock, tidy and set up clinical rooms

• Support reports on patient attendance and service delivery

Required Qualifications and Experience

• Cert II Health Administration or equivalent

• Demonstrated knowledge of Aboriginal Community Controlled Health Services and the issues facing these organisations

• Ability to work within a team in ways that are respectful, transparent, and acknowledging of individuals skills, abilities and capabilities

• Ability to autonomously and display initiative, self-motivation, time management and solution focused skills

• Demonstrated ability to take direction, determine priorities and manage workloads to meet agreed timelines and objectives

Required Licenses and Checks

• Ability to pass a National Police Check – no Serious/Criminal/Court Records

• Current Blue Card (Queensland's Working with Children Check)

• Current C Class Drivers Licence (Qld)

• Proof of qualifications and current registration (as appropriate) are to be provided prior to commencement of employment

• Current First Aid and CPR

For a detailed position description please view this vacancy on the TAIHS Career page https://taihs.net.au/careers.

Interested? apply now using the link or enquire to hr@taihs.net,au