Job Description

ABOUT US

Hampshire Property Group is a leading provider of residential and holiday park destinations across Australia and New Zealand, offering families and travellers memorable experiences in some of the most beautiful natural settings. We take pride in creating exceptional moments for our residents and guests while preserving the environment and local culture.

Tamworth Holiday Park, located in the heart of New England, offers a relaxed and convenient base for guests visiting Australia's country music capital. The park provides easy access to Tamworth's shops, events, attractions and the surrounding regional countryside.

As part of our team, you'll play an important role in creating memorable stays while helping maintain a well-presented and welcoming park environment.

We are currently seeking a Casual All-Rounder (Reception & Housekeeping) to join our team.

Why Join Us?

• Join a supportive and friendly team in a well-established holiday park
• Be part of a growing organisation within the Hampshire Property Group network
• Opportunities for ongoing training and career development
• Work in a welcoming environment where exceptional guest service is valued

THE ROLE

We are seeking a motivated and guest-focused Casual All-Rounder to work across both Housekeeping and Reception at Tamworth Holiday Park.

This is a genuinely varied, hands-on role where you'll work across both areas depending on the operational needs of the park. You'll help ensure our cabins and facilities are clean, comfortable and presented to a high standard, while also providing friendly and efficient service to guests at reception.

The role includes weekend work and requires availability across a 7-day rotating roster, with shifts and hours varying based on business needs. From time to time, you may also be required to participate in an on-call roster to assist with after-hours guest enquiries or operational matters.

Responsibilities

Housekeeping

• Clean and present guest cabins and accommodation to a high standard
• Clean bathrooms, amenities, camp kitchens and shared facilities
• Restock linen, toiletries, cleaning products and guest supplies as required
• Maintain the cleanliness and presentation of communal and recreational areas
• Identify and report maintenance or safety issues to management
• Support the overall presentation and cleanliness of the park

Reception

• Welcome guests and manage check-in and check-out processes
• Manage reservations, guest enquiries and telephone calls
• Process payments and undertake cash handling duties
• Provide local area information and deliver friendly, professional guest service
• Complete general reception and administrative tasks
• Assist with after-hours guest enquiries when participating in the on-call roster

As an All-Rounder, you'll be expected to work across both Housekeeping and Reception depending on the operational needs of the park. Flexibility and a willingness to undertake hands-on cleaning duties are essential to the role.

ABOUT YOU

To thrive in this role, you'll bring:

• Previous experience in a holiday park, hotel or hospitality environment (preferred)
• A willingness to undertake both reception and hands-on housekeeping duties as a core part of the role
• Experience using reservation systems (RMS experience highly regarded, but training can be provided)
• A friendly, positive and guest-focused attitude
• Strong customer service and communication skills
• A hands-on approach with excellent attention to detail
• Sound computer skills, including Microsoft Office
• The ability to work independently and as part of a team
• Excellent personal presentation and reliability
• Flexibility to work across a 7-day rotating roster, including weekends, and participate in an on-call roster as required
• Availability for an immediate start will be highly regarded

JOIN OUR TEAM

Remuneration

The rate of pay for this role will be in accordance with the Hospitality Industry (General) Award.

Apply

If this sounds like you, or someone you know, we'd love to hear from you. Please submit an up-to-date resume along with a cover letter by clicking the Apply Now button.

Recruitment Agencies

Please note that we will not accept unsolicited resumes from Recruitment Agencies. No fees will be payable to any third party in respect of any candidate introduced without our prior written agreement.