Job Description

All-round Pension Administration Employee

Location

Heerlen, Netherlands

Working Hours

32–38 hours per week

About the Role

We are seeking an All-round Pension Administration Employee to join a dynamic pension administration team supporting participants through various pension-related processes. The organisation is evolving into a more service-oriented environment with a strong customer-focused approach, especially in preparation for the implementation of the new pension system.

The team consists of professionals working across three key focus areas:

• 
  Pension payment checks and corrections
• 
  Retirement applications and pension calculations
• 
  Support for retired participants, including payment and account-related queries

Successful candidates may support any of these focus areas depending on business needs.

Key Responsibilities

• 
  Handle customer inquiries, requests, and complaints accurately and efficiently
• 
  Provide excellent customer service to pension participants
• 
  Analyse data and complex pension-related matters and ensure appropriate follow-up actions
• 
  Collaborate actively with team members and provide guidance where needed
• 
  Support onboarding and on-the-job training of colleagues
• 
  Monitor workflow progress and report updates to the team manager
• 
  Contribute to continuous improvement initiatives and process optimisation
• 
  Independently prioritise and manage daily workload
• 
  Support the improvement of operational processes within the department

Requirements

• 
  Demonstrable HBO (higher professional education) working and thinking level
• 
  Minimum 1 year of relevant experience
• 
  Strong communication and interpersonal skills
• 
  Customer-oriented, solution-driven, and detail-focused mindset
• 
  Ability to work independently as well as within a team environment
• 
  High level of integrity and professionalism
• 
  Eagerness to learn and master new subject matter
• 
  Positive and enthusiastic attitude

Additional Information

• 
  Hybrid working model with 2 days per week onsite in Heerlen
• 
  Travel may be required (approximately 25%–50%)
• 
  Candidates should be comfortable working in a fast-paced and evolving environment focused on customer service excellence