Job Description

At Alchemy, we’re building more than venues - we’re creating a community. You’ll be part of a team that values connection, warmth, and balance, working in an environment designed to make people feel good.

Join Alchemy Saunas and help shape Perth’s newest and most connected urban sauna experience.

We’re looking for a confident, people-focused Supervisor to bring warmth, energy and leadership to our brand-new East Perth venue. This senior Front of House role is perfect for someone who thrives in a social, community-driven environment and leads by example.

About You

• You’re confident, proactive, and thrive in a hands-on leadership role.
• You have experience in customer-facing or supervisory roles (hospitality, wellness, fitness or service industries preferred).
• You’re a natural communicator who can lead, support, and inspire a team.
• You bring energy, accountability, and genuine care for both people and process.
• You have strong attention to detail and remain calm and solutions-focused under pressure.

About the Role

As an Alchemy Supervisor, you’ll play a key part in delivering seamless daily operations while creating exceptional experiences for our members and guests. You’ll be the go-to person on shift - supporting the team, responding to issues as they arise, and upholding the high standards our venues are known for.

This role combines customer connection, operational oversight and team mentorship in a fast-paced, modern wellness environment.

What You’ll Do

Customer Experience & Relationships

• Be the welcoming face of Alchemy - greet every customer with warmth, energy and confidence.
• Build genuine connections with members and foster a strong sense of community.
• Handle customer enquiries and feedback with care, escalating complex matters when required.

Operations, Venue Oversight & Cleaning

• Take ownership of the venue during your shifts, ensuring smooth, safe and efficient operations.
• Maintain a consistently high standard of cleanliness, hygiene and presentation throughout the venue.
• Actively participate in daily cleaning duties, including saunas, pools, bathrooms, change rooms and shared spaces.
• Complete opening, closing and daily cleaning checklists, ensuring all tasks are carried out to Alchemy's standards.
• Lead by example and ensure the wider team takes shared responsibility for keeping the venue clean, welcoming and well maintained.
• Support with rostering changes, staff absences and operational updates.

Staff Support & Training

• Mentor and support Front of House staff, providing guidance and feedback.
• Assist with onboarding and training new team members.
• Foster a positive, collaborative and high-performing team culture.

Stock & Maintenance

• Manage stock using our Sortly system, including ordering and unpacking deliveries.
• Flag and escalate maintenance or safety issues to management.
• Support with incident reporting and operational documentation.

Collaboration & Continuous Improvement

• Participate in Supervisor and Operations meetings.
• Communicate clearly with Venue and Area Managers to keep everyone aligned.
• Take initiative on ad-hoc projects and venue improvements.

Ready to bring your energy to Alchemy?

Apply now and be part of redefining modern sauna culture at our brand-new East Perth venue.