Job Description

We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety. The real ‘Majorel difference’ lies in our culture of entrepreneurship. We are relentless, resourceful, resilient and agile – all pulling together as One Team. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.

Position Title: Data Privacy Coordinator

Prepared By: Hiring Manager
Authorized By: Human Resources

Create Date: July 29, 2022 Version: 2.0

Department: Data Protection Reporting to: Sr. IS Manager (RISO/DPO)

Compensation Band/Level: TBA Scope: SEA

Majorel supports clients all over the world to successfully shape their customer relationships. More than

75,000 employees in 41 countries design and implement customized solutions for this purpose. We create

amazing customer experiences that people value, and we are proud of. By combining talent, data, and

technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging

for service delivery; But with our spirit of true entrepreneurship, adaptability, and our drive to go further, we

view it as an opportunity to innovate by getting the best from people and technology. We constantly strive

for the best. We know that doing so is pursuing a moving target. It takes full commitment to go the extra

mile. Mutual respect and trust are the hallmark of every successful business, and it’s the same at Majorel.

We know that challenges are met, and ambitions achieved through teamwork: not only amongst our

colleagues, but in partnership with our clients too.

Oversees and is responsible for the implementation, maintenance, and improvement of the Information

Security Management System of the local reporting unit and ensure compliance to the contractual and

regulatory security requirement.

Overall Responsibilities:

• Maintain registers of processing activities in One Trust GRC Platform

• Maintain tracker clients, vendors, and inter-company of data processing agreements (DPAs)

• Work with ISMS team and other business functions on the compliance and implementation of

Technical Organizational Measures of each DPA

• Conducts privacy and data protection impact assessments against business activity that involves

personal information

• Prepare, monitor and follow-up external and internal privacy related audits as well as preparation

of plans for the elimination of findings from the audits.

• Facilitate the development of corrective action and remediation plans for the identified gaps, issues,

risks, or vulnerabilities. Ensure that all committed resolutions to audit findings, risks and privacy

incidents are monitored, reviewed, resolved, and reported on timely manner.

• Develop and deliver privacy education, training, and awareness programs to employees of various

business functions.

Position Title: Data Privacy Coordinator

Prepared By: Hiring Manager Authorized By: Human Resources

Create Date: July 29, 2022 Version: 2.0

Page 2 of 3

• Work cross-functionally and represent the DPO in discussions with different stakeholders and extend

assistance to educate relevant users on how to comply to the data protection policies of the company

and regulatory requirements

• Monitor and tracks privacy breaches, privacy complaints, claims or notifications and data subject

access requests and report them to the Data Protection Officer.

• Facilitate the investigation of a privacy risk, potential or actual privacy breaches, assist in the

development and implementation of corrective action plans, research root cause and document the

entire investigation process according to policy/procedure.

• Fulfill other tasks related to the position as required

Job Requirements:

• The selected candidate will be required to perform work onsite at one of the listed location options

with limited telecommuting option.

• Willing to work on a mid-shift schedule (Philippines)

• Willingness to work on-call in the event of a privacy breach or other emergency

• Perform effectively despite sudden deadlines and changing priorities

• Proven ability to identify, analyze and solve problems

• Resourceful in solving problems and maximizing resources

• Highly reliable self-starter, self-driven, able to learn on own initiative

• Strong organizational/planning and project management skills

• Communicate, present, and negotiate effectively, with strong command of the English language, both

written and oral

• Excellent record of dependability and reliability

• Skilled at working with people with diverse backgrounds

• Collaborate easily with co-workers and work well independently

Job Experience and Education:

• Graduate of bachelor’s degree or higher

• Minimum of 3 years of progressive professional experience in any of the following fields: Information

Security, data protection, audit, risk and compliance.

• Familiarity with privacy regulations and standards – GDPR, DPA, and/or information security

standards (e.g. ISO27001, PCI DSS, SSAE, COBIT, etc.)

Position Title: Data Privacy Coordinator

Prepared By: Hiring Manager Authorized By: Human Resources

Create Date: July 29, 2022 Version: 2.0

Page 3 of 3

General sign off:

This description has been prepared to assist in evaluating various classes of responsibilities, skills, and

working conditions. It indicates the kinds of tasks and levels of work difficulty required of positions given

this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it

intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees

under supervision. Nothing contained herein is intended or shall be construed to create or constitute a

contract of employment between any employee or group of employees and the Company. The Company

retains and reserves any and all rights to change, modify, amend, add to or delete from any section of this

document as it deems, in its judgment, to be proper. I have read and understand the requirements of this job

and I am able to meet the requirements as listed above with or without reasonable

accommodations

Employee Name & Signature Date

Majorel Philippines Corp. is an Equal Opportunity Employer and believes that all persons are entitled to equal employment opportunity, and the Company does not discriminate against its qualified employees or applicants because of race, color, creed, religion, sex, gender, gender identity, sexual orientation, marital status, political affiliation, union membership, national origin, ancestry, citizenship status, veteran status, age, physical or mental disability, genetic information or any other status protected by applicable federal, state or local law. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.