Job Description

Responsibilities:

• Maintaining computers in academic labs, primarily in the sciences
• Handling customer technical support cases through the ticketing system (Footprints)
• Troubleshooting technical issues
• Replacing or repairing the necessary parts
• Serve as liaison between AIT and Faculty primarily in Meyer
• Provide technical assistance with computer hardware and software
• Keeping track of the computer inventory in academic labs and research labs
• Keeping equipment area neat and clean.
• Replace computers as needed
• Learning how to keep applications installed and configured correctly.
• Learn and demonstrate best practices for creating documentation.
• Help with various to-do’s and office tasks as needed.
• Other duties as assigned.

Qualifications

• Strong customer service and communication skills.
• Aptitude for using computer technology in computer labs and scientific research.
• Ability to write documentation for hardware and software procedures.
• Excellent writing, verbal and organizational skills.
• Strong attention to detail.
• Comfortable with web conference technology (O365, Teams, etc.).
• Being able to lift up to 15 lbs.

Preferred qualifications:

• Science majors
• Experience installing and configuring computer hardware

Pay Range $15-$16/hour