Job Description

🌟 Join Our Global Family at RIU Hotels & Resorts!
Be the First Smile Our Guests See—Deliver Excellence Right from Arrival.

At RIU Hotels & Resorts, we have been creating unforgettable vacation experiences for more than 70 years. With over 100 hotels in 20+ countries, our passion for service and hospitality continues to grow. We invite you to join our international team and play a key role in delivering memorable experiences from the very beginning of each guest's journey.

Position:
Airport Representative
Department: Sales

🔎 About the Role

We are looking for a dynamic and guest-focused Airport Representative to join our Sales team. As the first point of contact at the airport, you will represent the face of RIU—welcoming guests, assisting with their needs, and ensuring smooth coordination between airport arrivals, transfers, and resort services. Your role is essential in shaping a positive first impression and supporting the sales function through exceptional service.

💼 What You’ll Do

• Guest Assistance and WelcomingGreeting arriving guests, assisting with luggage, and providing initial information about resort facilities or transportation options.
• Passenger Handling: Assisting with check-in procedures, issuing boarding passes, weighing and handling baggage, and providing support to passengers with special needs or mobility issues.
• Information and Communication Providing passengers with information on flight schedules, delays and airport regulations, and escalating issues to appropriate personnel like transport manager.
• Coordination and Logistics: Arranging transportation, coordinating with the transport team, and ensuring smooth transitions for arriving and departing guests.
• Information and Support: Providing information on flight schedules, baggage restrictions, and addressing passenger inquiries or issues like lost luggage or flight delays.
• Maintaining a high level of customer service, demonstrating strong communication and interpersonal skills, and being reliable and adaptable.
  

✔️ What We’re Looking For

• A reliable team player with a cheerful, service-driven mindset.
• Strong communication skills in English; knowledge of other languages (e.g., Chinese, Russian) is an advantage.
• Passion for guest service and representing the brand with pride.
• Well-organized, adaptable, and able to handle busy airport operations calmly.
• Basic computer knowledge and ability to use communication tools effectively.
• Previous experience in guest services, airport assistance, or tourism is a plus.
  

🌟 Why RIU Hotels & Resorts?

Your Growth is Our Priority

At RIU, we promote internal growth through continuous learning and career development opportunities—both locally and globally.

A Culture of Belonging

Be part of a team where diversity is celebrated, and everyone feels respected, valued, and empowered to contribute.

Rewarding Your Commitment

Enjoy competitive compensation, employee perks, and a work environment that recognizes your dedication and efforts.

🌍 Our Commitment

We are proud to uphold our values of diversity, sustainability, and social responsibility At RIU, we believe in making a difference—both in our guests’ lives and the communities we serve.

Join RIU and turn travel into memories—starting at the airport.