At Vueling, we connect people, places and opportunities ✈️
As part of the IAG Group, we are one of Europe’s leading airlines, serving around 250 routes across 30 countries and welcoming millions of customers every year. With more than 5,000 employees, Vueling is the only European airline recognized as a Top Employer for three consecutive years. Driven by innovation, collaboration, and a commitment to sustainability, we are shaping the future of aviation while creating an environment where our people can grow, contribute, and make an impact.
Mission
Analyze, design, and optimize airport operational processes across Ground Operations, with a strong focus on baggage handling, passenger disruptions, and ground handling services. The role aims to identify inefficiencies, drive improvements using Lean methodologies, and ensure SLA/KPI compliance while enhancing operational performance and delivering a seamless passenger experience across the network.
Tasks & responsibilities
Lead cross-functional projects to improve baggage handling and disruption management processes end-to-end.
Identify inefficiencies and implement process improvements to reduce incidents (e.g., lost baggage) and enhance operational resilience.
Monitor supplier performance through KPIs and SLAs, defining and executing corrective and preventive action plans.
Ensure compliance with regulatory requirements, contractual agreements, and operational procedures across all stations.
Define, document, and standardize processes in collaboration with internal stakeholders.
Analyze incidents, perform root cause analysis, and implement corrective and preventive measures.
Act as the main point of contact for baggage and disruption topics with internal teams and external partners (handling agents, IT, etc.).
Drive the implementation and adoption of digital tools and real-time data tracking solutions.
Coordinate stakeholders to ensure efficient decision-making and resolution of operational issues.
Monitor and audit ground handling operations to ensure consistency, quality, and compliance.
Promote continuous improvement, including benchmarking, supplier development, and cost optimization initiatives.
Academic background
Degree in Engineering, Logistics, or a related field (or equivalent experience).
Experience
2–3 years of experience in aviation, ideally in Ground Operations, baggage handling, or disruption management.
Experience in process improvement, operational performance monitoring, and project coordination.
Skills
Knowledge of IATA standards and tools such as WorldTracer is a strong plus.
Strong analytical and problem-solving skills.
Fluency in both English and Spanish, spoken and written, is required
💛 Vueling Values
Our values are what we believe in, what we stand for and how we behave.
Make it happen
Make it better
Make it safe
Make it cost-focused
Make it customer-oriented
Win together
Vueling is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status.
Vueling, part of IAG and celebrating its 20th anniversary in 2024, is one of the main low-cost airlines in Europe and a key carrier in Spain.
It is the leading airline operating from its main base at Barcelona-El Prat, as well as in other important markets in Spain, such as Bilbao. It is also the leading airline between mainland Spain and the Balearic and Canary Islands. Internationally, it is working to strengthen its presence in major hubs such as London-Gatwick, Paris-Orly, Amsterdam, Florence and Rome.
With more than 4,600 employees, Vueling is the first airline in Europe to be certified as a Top Employer.
Mission:
We love connecting people and places, creating value for our shareholders, employees, customers, and society while building a sustainable future.
Vision:
Together we will be the leading LCC in all the markets we choose to serve by unlocking our full potential through Vueling Transform.
