Job Description

Salary range: $47,474-$74,000

Posting expires: April 8, 2026

General Description and Classification Standards

The Airport Operations Representative I ensures the safe and efficient operation of the airport by performing duties related to airside, landside, and/or regulatory compliance operations. This role monitors, tracks, and coordinates aircraft and passenger movement, enforces airport security regulations, and ensures compliance with Federal, State, and Local regulations. The position requires working shift work, including weekends and holidays.

Supervision Received
Works under general supervision. Receives direction focused on accomplishing objectives outlined in airport policy and regulatory procedures. May work independently or with other professionals to complete assigned tasks.

Essential Duties & Responsibilities
These are typical responsibilities for this position and should not be construed as exclusive or all-inclusive. Other duties may be assigned.

Airside Operations:
• Monitor, track, and coordinate aircraft utilizing common-use parking areas and cargo bays.
• Conduct frequent inspections of airfield areas, including runways, taxiways, ramps, and aircraft operating areas, ensuring compliance with FAA regulations and safety protocols.
• Assist in aircraft emergency response, hazmat spills, bomb threats, hijackings, and disabled aircraft removal in accordance with the Airport Emergency Plan and FAR Part 139.
• Provide aircraft movement area escorts as needed.
• Maintain the HJAIA Safety Management System.
• Create and distribute weekly aircraft parking schedules.

Landside Operations:
• Monitor and coordinate passenger flow through Security Screening Checkpoints, collaborating with stakeholders to manage queue lines.
• Conduct daily checks of terminals, concourses, parking lots, curbsides, and airport access roadways for compliance and safety.
• Initiate work orders for maintenance requests.
• Assist in emergency response activities, coordinating with Emergency Management Staff.
• Enforce City codes, lease agreements, and federal regulations.

Regulatory Compliance:
• Conduct inspections and audits, reporting safety and security deficiencies.
• Ensure compliance with the Airport Security Program and TSR-1542.
• Operate and monitor access control and CCTV systems to enforce airport security protocols.
• Maintain permanent records of daily events, incidents, and regulatory compliance issues.
• Provide guidance on security procedures to tenants, federal agencies, and the public.

Administrative & Communication Duties:
• Prepare and distribute reports, including incident logs, maintenance requests, and compliance documentation.
• Plan and facilitate tenant meetings.
• Communicate effectively with stakeholders, ensuring operations management is informed of significant events.
• Attend airport safety-related meetings and seminars.
• Assist in planning training programs and developing business plans, SOPs, and budget reports.

Decision Making
Follows standardized procedures and written instructions to accomplish assigned tasks. Uses judgment to diagnose technical issues and initiate corrective actions in collaboration with supervisors or managers.

Knowledge, Skills & Abilities
This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully.
• Knowledge of airport operations, FAA regulations, aviation security protocols, and emergency response procedures.
• Familiarity with access control systems, CCTV monitoring, and security enforcement.
• Ability to conduct inspections, identify safety hazards, and initiate corrective actions.
• Strong communication skills to interact effectively with tenants, federal agencies, and airport employees.
• Proficiency in Microsoft Office and database management for reporting and record-keeping.
• Ability to assess and resolve operational issues efficiently under high-pressure situations.

Minimum Qualifications – Education and Experience
Bachelor’s Degree from an accredited University or College in Airport/Aviation Management, or a closely related field. Equivalent professional experience, including extensive interaction with the general public will be considered for substitution for the required degree on an exception basis.

Licensures and Certifications
• Must possess a valid Georgia driver's license at the time of employment.
• Must successfully pass an FBI fingerprint-based criminal history records check with no disqualifying crimes within the last 10 years.
• Ability to obtain an ATL SIDA Badge and a Customs and Border Protection Seal.

Essential Capabilities and Work Environment
• Must be physically able to operate a variety of job-related machines and office equipment.
• Must be able to move or carry materials related to job duties.
• Requires the ability to communicate professionally and effectively under stressful situations.
• Must be adaptable to working in high-pressure environments and emergency situations.
• Shift work is required, including nights, weekends, and holidays.
• Salary differential applies for shift work.

It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.