Job Description
Posting number: 39243
Department: Houston Airport System
Job classification: AIRPORT OPERATIONS ASSISTANT
Posting type: Open & Promotional
Categories: Administration, Clerical & Data Entry, Airports, Customer Service
Characters : 3823 Applications accepted from:ALL PERSONS INTERESTED
Division/Section: Bush Intercontinental (IAH) / ID BADGING
Workdays & Hours*: Shift work, could include a Rotating Schedule - weekends and holidays (*Subject to change)
S OF DUTIES/ESSENTIAL FUNCTIONS
The Airport Operations Assistant in the Badging Office for George Bush Intercontinental Airport (IAH) provides friendly Customer Service while conducting badging operations and criminal history record checks authorizing use of the access control system to the working population of IAH. The purpose of the Security group at George Bush Intercontinental Airport (IAH), one of three airports that makeup the Houston Airport System (HAS), is to use intelligence-led, risk-based operations to enhance airport security, reduce fear, and provide a safe environment to the traveling public. Airport Security staff-members monitor vendors, tenants, airline operators, Fixed Base Operators (FBO's) and Commercial Business Operators (CBO's), air cargo operators, and all HAS departments for compliance with Federal regulations as well as HAS Operating Instructions. The Airport Operations Assistant is the Airport Trusted Agent for the ID Badging office at Bush Intercontinental Airport (IAH). This position primarily processes Security Badge applicants for the issuance of airport access and identification media. This process helps to ensure the safety and security of employees and passengers throughout the airport. The Airport Operations Assistant properly verifies and provides badged employees with the necessary access to conduct business activities. This position provides on a daily basis, customer services to all airport users working to achieve HAS Management goals of becoming a high performance organization.
“Candidates must be able to obtain all security required badge access including Custom Border Patrol access within 6 months from the hire date."
The Airport Operations Assistant duties include but are not limited to:
- Process applicants to include new, renewal, replacement, lost/stolen, and damaged badges.
- Perform and maintain Pro watch when capturing biographic information.
- Compile biometric information using fingerprint capture devices.
- Assist applicants with SIDA and AOA driving training and testing.
- Verify passed background checks prior to them being issued ID media.
- Monitor, verify, and update badges for appropriate access level for multi airports.
- Coordinate with Customs and Boarder Protection for addition of CBP access seals.
- Review and update quality control reports.
- Review and complete badging billing.
- Acts as a Trusted Agent as defined by the TSA.
- Support operation activities, such as responding to routine customer questions and calls for assistance.
- Perform and maintain reports on security activities, such as inspecting security alarm doors, monitoring the perimeter of terminal areas, monitoring radio communications and closed-circuit televisions and performing identification badging activities.
- Perform duties relating to the complete scope of the badging life cycle.
- Contribute to the team effort by performing related duties as needed.
WORKING CONDITIONS
The position routinely requires lifting of moderately heavy items, such as typewriters or records boxes (up to 40 pounds) and/or very long periods of walking on rough surfaces on a routine basis. There are routine discomforts from exposure to moderate of heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as cleaning solutions. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.
Examples of duties
EDUCATIONAL REQUIREMENTS
Requires a Bachelor's Degree in Aviation Management, Airway Science, Criminal Justice, Law Enforcement, Business Administration, Public Administration or a related field.
EXPERIENCE REQUIREMENTS
No experience is required.
Para-professional or professional experience in airport operations/security may substitute for the above education requirement on a year-for-year basis.
LICENSE REQUIREMENTS
Requires a valid Class C Texas driver’s license and compliance with the City of Houston’s policy on driving (AP 2-2).
Qualifications
Preference will be given to applicants with experience in office management, badging applicants via processing of biographical and biometrical information. Familiar with computer and technical skills including software knowledge of identification and credentialing software i.e. ProWatch. Ability to multitask using multiple software applications. Ability to communicate diplomatically & effectively, often in tense situations, with all levels of internal & external customers. High level of experience with PC's in the MS Windows and MS Office environments. Data entry experience and attention to details highly desired. Ability to identify and effectively communicate problems and provide alternate solutions. Experience with detecting Fraudulent identification documents. Knowledge of Federal Regulation/US Customs Immigration documents also desirable. Complete assigned tasks and follow instructions with minimal supervision. Must be willing to be a Team Player.
***Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. ***
Supplemental information
SELECTION/SKILLS TESTS REQUIRED
The selection process will involve application review and/or interview. Department may administer skills assessment test.
SAFETY IMPACT POSITION - YES
YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
Pay Grade - 13
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period.
Applications must be submitted online at: www.houstontx.gov To view your detailed application status, please log-in to your online profile by visiting:
http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1858.
If you need login assistance or technical support call 855-524-5627.
If you need special services or accommodations, call 281-233-1842; (TTY 7-1-1)
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit:
https://www.youtube.com/watch-v=EDWLV_sJFoM EOE EqualOpportunityEmployer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
