Job Description

KEY RESPONSIBILITES

• Operational Management
  • Manage day-to-day air export and import operations, ensuring timely processing of documentation, and regulatory filings are compliant with local customs and aviation regulations.
  • Monitor and manage file profitability, shipment milestones, and operational KPIs timely.
  • Ensure accurate and timely data entry in operational systems.
  • Handle irregularities promptly, including damaged or delayed shipments, claims, and customer escalations.
  • Develop and implement internal standard operating procedures to streamline communication channels and enhance efficiency, and productivity.
• Carrier and Vendor Management
  • Maintain close relationships with airlines, GSA, ground handling agents, and trucking vendors.
  • Monitor the carrier and vendor’s performance and address potential service issues to ensure service reliability.
• Customer Management
  • Maintain close communication with customers regarding shipment milestone updates, problem resolution, and service improvement.
  • Develop and maintain strong relationships with key clients and stakeholders.
  • Support business development teams in providing airfreight operational expertise when needed.
• Compliance and Quality
  • Ensure adherence to local and international airfreight regulations, including IATA and customs requirements.
  • Monitor and enforce security procedures in line with C-TPAT and relevant aviation security standards.
  • Implement and maintain effective quality control procedures.
  • Oversee the preparation and accuracy of shipping documents, billing and records keeping.
• Team Leadership
  • Lead, coach, and develop the airfreight operations team to drive productivity and service quality.
  • Monitor workload allocation, training needs, and staff performance.
  • Foster a collaborative and safety-focused working environment.
• Financial Management
  • Monitor P&L for the airfreight department to achieve revenue and profitability targets.
  • Control operational costs and identify opportunities for process improvement and efficiency gains.
• Strategic Planning
  • Identify opportunities for growth and expansion of airfreight services.
  • Develop and implement strategic plans to achieve business objectives.
  • Stay updated on industry trends and market conditions for informed decision making.

JOB REQUIREMENTS

• Minimum 5 years of freight forwarder background. Able to identify airport operations challenges, lead discussion and resolution. Airfreight operations experience in a freight forwarding environment, with at least 2 years in a supervisory or management role.
• Able to lead meetings with all levels.
• Experienced in managing overall airport operations, and actively interacts with various stakeholders:
  • Internal airfreight & customs teams.
  • Cargo Terminal Operators.
  • Airport Authorities – TAPA, AOT, CAAT.
  • Truck vendors.
  • Airport terminal vendors.
  • Airport warehouse vendors.
  • Overseas stations/agents
• Excellent communication and leadership skills.
• Strong organizational and relationship-building abilities.
• Proficiency in logistics software and MS Office (Excel, Word, PowerPoint).
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-oriented mindset with problem-solving skills.