Job Description

Job Title: Airport Director
Location: IAH Airport
Compensation: $160k - $175k+ bonus eligibility

Who We Are
For more than 25 years, On the Go has elevated the dining and retail experience for travelers by bringing together world class hospitality, award winning dining concepts, and forward thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, we’re fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers. At On the Go, people truly come first. We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine.

How We Do Business
How we work is just as meaningful as what we accomplish. Our Values—Care, Continuous Improvement, Quality, and Teamwork—guide the way we show up for our guests and for each other. We’re committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work.

Why This Job Is a Big Deal!
As the Airport Director at IAH, you will play a critical role in a company that transforms the airport experience. At OTG, we view travel as a lifestyle, and our mission is to treat the airport itself as a destination. By combining great food, world-class beverage programs, cutting-edge design, and state-of-the-art technology, OTG is delivering a traveler's oasis—a place within the airport where the pressures of the day soon recede.

The Airport Director is a senior leader within the OTG management team, responsible for overseeing all OTG operations within their assigned airport terminal. This includes bringing the OTG culture to life across every touchpoint, driving exceptional restaurant and market operations, maintaining high facility standards, ensuring compliance with airport safety, sanitation, and regulatory requirements, and leading the hiring, development, and growth of top crewmember talent.

The Airport Director at IAH is accountable for driving business results in support of operational goals, ensuring budgetary goals, initiating and leading operational changes, and assisting Team Leaders/General Managers in implementing changes that bring positive results. The Airport Director is ultimately responsible for ensuring a positive experience for OTG guests and crewmembers

In This Role, You Will:
• Set the vision and goals for the terminal, and inspire all crewmembers (salaried and hourly) to be "all-in" in the accomplishment of these goals
• Implement strategies that drive budgetary goals, for initiating and leading operational changes, and assist all operations in implementing changes and results
• Ensure all crewmembers have the necessary information, tools, and resources to deliver a great guest experience
• Serve as a point of contact to the traveling public, resolving issues as needed
• Cultivate and strengthen relationships with airport leadership, including the airlines, management, companies, and other governmental or regulatory agencies
• Accountable for driving business results in support of operational goals
• Responsible for ensuring professional development and performance management of all salaried crewmembers
• Provides a workplace free from hazards, following all safety policies set forth by the company, and conforming to any laws and regulations related to the workplace
• Continuously improve the crewmember experience using OTG culture and values
• Develop oneself to take full responsibility for an airport terminal when training has been completed

QUALIFICATIONS AND REQUIREMENTS
• Bachelor's Degree, or equivalent, in Hospitality, Business, or Culinary Arts
• 5 to 7 years of Director/Multiunit experience in a high-quality hospitality environment
• Demonstrated results in creating a high-performance workplace through cultural leadership that sustains results
• Minimum of 5 years of management experience in high-volume multi-unit operations
• Minimum of 5 years of management experience in alcoholic beverage service
• Proficient knowledge of P&L, budgeting, and forecasting
• Knowledge of marketing techniques and their impact on business results
• Experience in guest relations, negotiations, and resolving complaints
• Excellent verbal and written communication skills
• Commitment to service of guests and all crewmembers
• High integrity, work ethic, passion, and commitment to OTG values
• Able to train, delegate, coach, and develop managers and crewmembers
• Knowledge of or certification in adherence to safety and food sanitation, as well as responsible alcohol service
• Able to work flexible hours, days, and shifts including holidays
• Able to clear OTG background checks as well as any requirements to obtain airport badges

This hiring process may use AI assisted tools to support candidate evaluation; you will receive required notices and retain all rights under applicable state and local laws, and all hiring decisions are made by human reviewers

Equal Opportunity Employer
We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

#LI-TT1