Salary range: $47,474-$65,344
Posting expires: January 14, 2026
General Description and Classification Standards
Under the general direction of the Hartsfield-Jackson Atlanta International Airport (HJAIA) Airport Operations (AOC) Manager, and the AOC EMD Supervisor, this position is responsible for performing all airport dispatching functions to emergency and non-emergency personnel and providing emergency medical instructions when required. The AOC includes several integrated operations: an emergency 9-1-1 Public Safety Answering Point (PSAP) servicing Police, Fire/EMS, and an additional responsibility of supporting the Department of Aviation’s other divisions of Security, Operations, and Maintenance.
Essential Duties & Responsibilities
Operates related technology and responds to radio, telephone, email, alarm, CCTV, and other data transmitted into the AOC facility. Provides Emergency Medical Dispatch (EMD) instruction based on the approved EMD program for the airport. Fields calls that require EMD instruction and triage the calls to prioritize the handling of emergency medical incidents. Participate in the work of a call taker, dispatcher, and performs other duties as assigned. Complete all processes and documentations for EMD calls as required by the EMD program. Participates in required training to maintain certification as an EMD Dispatcher for the airport. Operates the Computer Aided Dispatch (CAD) system to track, record and prioritize incidents and incident responses. Provides on-ongoing communications and coordination support to both emergency and non-emergency operations in the field as required.
Acts decisively when incident conditions and/or airport staff or facilities are endangered. Coordinates communications with off airport responders to airport incidents. Staffs and supports the activation of the EOC as directed. Conducts detailed and comprehensive briefings to relief telecommunicators before leaving their workstation(s). Provides quality customer service on all interactions with the public and AOC supported operations. Articulates, promotes, and supports the mission and vision of the Emergency Management division; provides answers and solutions for emergency and non-emergency requests for information and services; reviews and trains to maintain current levels of operations knowledge, stays abreast of continuous system changes, enhances knowledge, and learns new skills; provides input to enhance and improve department services to our internal and external customers. Perform other related duties as assigned by the AOC Manager, AOC EMD Supervisor, and/or Emergency Management Director.
Knowledge, Skills, and Abilities
Ability to use the established operating procedures to determine severity of emergency events and an appropriate course of action. Ability to understand EMD processes and procedures and implement them in the daily operational call taking processes. Ability to work under stressful conditions, analyze and manage situations, and make decisions rapidly. Ability to prioritize multiple tasks, work independently and as a team member. Ability to understand and follow oral and written instructions. Ability to communicate orally an in writing. Ability to respond to emergency call situations at any time. Ability to read, write, and speak fluent English. Ability to report to work during inclement weather. Ability to develop and maintain cooperative and professional relationships with fellow employees, representatives from other departments, and supervisors. Ability to use keyboard devices, computers, and communications equipment and be able to sit for extended periods. Ability to type a minimum of 30 words per minute with 95% accuracy. Ability to troubleshoot equipment failures and problems. Knowledge of personal computers and commonly used software such as Microsoft Windows, Excel, Word, Office, Outlook and other mapping, database and I.P. systems.
Minimum/Required Qualifications
Preferred Education & Experience
Licensures and Certifications
Essential Capabilities and Work Environment
Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.
It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.
The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.
The City of Atlanta remains a transportation hub, not just for the country but also for the world: Hartsfield-Jackson Atlanta International Airport is one of the nations busiest in daily passenger flights. Direct flights to Europe, South America, and Asia have made metro Atlanta easily accessible to the more than 1,000 international businesses that operate here and the more than 50 countries that have representation in the city through consulates, trade offices, and chambers of commerce. The city has emerged as a banking center and is the world headquarters for 13 Fortune 500 companies.
Atlanta is the Capital city of the southeast, a city of the future with strong ties to its past. The old in new Atlanta is the soul of the city, the heritage that enhances the quality of life in a contemporary city. In the turbulent 60's, Atlanta was "the city too busy to hate." And today, in the 21st Century, Atlanta is the "city not too busy to care".
For more than four decades Atlanta has been linked to the civil rights movement. Civil Rights leaders moved forward, they were the visionaries who saw a new south, a new Atlanta. They believed in peace. They made monumental sacrifices for that peace. And because of them Atlanta became a fast-pace modern city which opened its doors to the 1996 Olympics.
Die-hard Southerners view Atlanta as the heart of the Old Confederacy; Atlanta has become the best example of the New South, a fast-paced modern city proud of its heritage.
In the past two decades Atlanta has experienced unprecedented growth -- the official city population remains steady, at about 420,000, but the metro population has grown in the past decade by nearly 40%, from 2.9 million to 4.1 million people. A good measure of this growth is the ever-changing downtown skyline, along with skyscrapers constructed in the Midtown, Buckhead, and outer perimeter (fringing I-285) business districts.
