Job Description

Malta International Airport plc is looking for dynamic individuals who are passionate about working with people within an Airport environment, are willing to continuously learn, develop, and be part of a high performance culture. This vacancy for multiple candidates has arisen within Customer Service Department on a full-time basis.

Purpose of Position:

Providing assistance and operational support to all guests and passengers according to company standards. This position is responsible for assisting in the maintenance of airport processes to ensure that the passengers' journey meets or exceeds the guest's expectations.

Main Responsibilities include:

• To be of service to all MIA guests, answer all queries and execute any requests made by the Customer Services department in an efficient and reliable manner.
• To provide driving support as required within the airfield for VIP services whilst adhering to safety regulations.
• To provide monitoring of the baggage sorting area at the Check-in Hall to ensure that the conveyor system is functioning.
• Be able to take immediate action to rectify any issues whilst observing all safety guidelines.
• To take all necessary decisions in the interest of our guests, within the parameters of his / her responsibilities.
• To effectively communicate and report to CS supervisors any occurrences, incidents or other matters in order to facilitate proper follow-ups.
• To provide roaming assistance as required in areas of the terminal with higher incidence of passenger presence.

Requirements

Applicants should:

• Be able to communicate clearly both in Maltese and English.
• Have excellent communication skills when in direct contact with clients.
• Have a positive and outgoing personality whilst being polite, smart and well groomed.
• Be willing to work on shift basis as per Company's exigencies.
• Have a clean police conduct and a clean driving licence.

Benefits

• Training and opportunities for personal development
• Recognition and rewards for hard work
• Medical insurance
• Free fresh fruit
• Employee discounts at retail and food & beverage outlets at the airport and Skyparks
• Free regular health checks and medical tests
• Unlimited access to SkySpirit gym
• Staff parking facilities
  

The basic gross ratee is Eur 20,534 per annum. In addition to the remuneration, you shall be entitled to a shift allowance which on average adds up to 18% of the annual gross salary.

Eur 24,230 per annum (Basic Salary + Shift Allowance)

Annual increments of a minimum of 1.75%, excluding Cost of living adjustments (COLA).