Salary range: $142,778.88-$200,000.00
The Airport Assistant General Manager II (“AGM”) reports to the Airport Deputy General Manager of the Office of Revenue Development & Management. The AGM role has direct oversight of multiple Airport business units, including (without limitation) parking, ground transportation, rental car center, real estate development, and other non-aeronautical revenue-generating services.
The AGM will play a critical team role in defining and implementing strategies and initiatives to maximize non-aeronautical revenue and enhance the customer experience in accordance with Airport policies and the strategic business plan. Specifically, the AGM will assist in leading / directing the day-to-day strategic and business initiatives related to growing non-aeronautical revenue activities; provide guidance and expertise for multiple specialized non-aeronautical and business development functions; allocate and manage budgeted resources; establish processes and procedures to maintain efficiency within assigned business units; oversee multiple director and/or manager-level positions; provide leadership, guidance, and coaching to team members; and inspire a collaborative culture that is high performing and delivers results.
This is a senior level position within the Hartsfield-Jackson leadership structure.
Able to work effectively with minimum supervision. Direction received is very general and focuses more both immediate and strategically planned objectives. This is a policy-advisory level of management.
In conjunction with the Airport Deputy General Manager, strategically lead all non-aeronautical revenue and business development and management activities and initiatives.
Directs assigned functions at the Airport through subordinate directors, managers, and project managers for parking, ground transportation, rental car center, and other business development activities.
Stays apprised of industry and consumer trends to develop strategic direction and identifies opportunities to optimize revenues and enhance customer satisfaction, as well as to retain or generate additional revenue in each of the lines mentioned above of businesses/categories.
Manages collaboration with business peers/partners within other Offices, Divisions, and Business Units at the Airport.
Prepares and presents periodic reports on Division performance.
Prepares, reviews and implements detailed operating plans including, but not limited fiscal year budget plans, departmental/divisional strategic plans, operational plans and departmental policies for external/internal stakeholders.
In coordination with the Department of Procurement and the Department of Law, direct, develop, and manage the negotiation and management of Airport leases and agreements within the Office.
Develops and cultivates relationships and stakeholder policies and programs with communication to the Deputy General Manager, the General Manager, the Mayor's Office and the Atlanta City Council.
Collaborates with internal stakeholders on key projects, such as master plan, capital plan, construction projects, and contract audits.
Selects, manages, and develops leadership talent for units managed. Provides leadership, guidance and coaching on an ongoing basis to ensure high performance and produce results. Oversight of division’s success plans and leadership needs including development of future leaders and candidates for higher level positions. Provides both formal and informal feedback to divisional team members.
With respect to areas of responsibility, implements standards, remains in compliance, regulations, policies and procedures set forth by the Federal Aviation Administration (FAA), Transportation Security Administration (TSA), Environmental Protection Agency (EPA), the State of Georgia, the City of Atlanta, and other international, federal, state, and local entities.
Establishes good working relationships with all Airport leadership, regulatory representatives, Airport stakeholders, local governments, and any other pertinent organizations with respect to the areas assigned.
Serves as a member of the senior management team and provides significant input into overall strategic, business, and financial plans.
Attends meetings, functions, and events.
These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. Additional duties or responsibilities may be required.
AGM exercises sound judgment in planning, analyzing, and implementing initiatives, making decisions regarding resource allocation within business units, coordinating and supervising team members, developing policies, procedures, and processes, handling difficult situations with tact and diplomacy, and escalating matters to leadership. AGM also has input in overall Airport strategic priorities.
Position has directional authority over a group of seasoned directors or managers and provides high level coaching and development for direct subordinates and team members within assigned business units.
Knowledge of Aeronautical Revenue Division business units - Airline Affairs, Commercial Property Management, Commercial Real Estate, and Terminal Management.
Senior-level leadership and ability to cultivate interdepartmental talent.
Knowledge of Airport regulations, codes, and policies for governing commercial entities and programs.
Strong analytical and presentation skills with understanding of Airport industry and commercial and financial policies; strong personnel management skills; exceptional skills in communicating and listening to effectively convey information verbally and in writing.
Ability to organize and direct programs and resources involved in areas including but not limited to commercial development, lease negotiation, contract management, communication, stakeholder engagement and Airport- impacted community relations Supervise, train and evaluate the performance and professional development of assigned personnel.
Collaborate with internal and external stakeholder groups on the research, development and implementation of revenue-generating Airport programs, projects and functions.
Bachelor’s degree in business/public administration, aviation management, or a related area.
Minimum of (10) years of management experience commercial development, business management, aviation services and/or related fields.
Master’s degree in business management, commercial development, aviation services/industry, transportation and/or related assignments.
None required in general.
Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job
The City of Atlanta remains a transportation hub, not just for the country but also for the world: Hartsfield-Jackson Atlanta International Airport is one of the nations busiest in daily passenger flights. Direct flights to Europe, South America, and Asia have made metro Atlanta easily accessible to the more than 1,000 international businesses that operate here and the more than 50 countries that have representation in the city through consulates, trade offices, and chambers of commerce. The city has emerged as a banking center and is the world headquarters for 13 Fortune 500 companies.
Atlanta is the Capital city of the southeast, a city of the future with strong ties to its past. The old in new Atlanta is the soul of the city, the heritage that enhances the quality of life in a contemporary city. In the turbulent 60's, Atlanta was "the city too busy to hate." And today, in the 21st Century, Atlanta is the "city not too busy to care".
For more than four decades Atlanta has been linked to the civil rights movement. Civil Rights leaders moved forward, they were the visionaries who saw a new south, a new Atlanta. They believed in peace. They made monumental sacrifices for that peace. And because of them Atlanta became a fast-pace modern city which opened its doors to the 1996 Olympics.
Die-hard Southerners view Atlanta as the heart of the Old Confederacy; Atlanta has become the best example of the New South, a fast-paced modern city proud of its heritage.
In the past two decades Atlanta has experienced unprecedented growth -- the official city population remains steady, at about 420,000, but the metro population has grown in the past decade by nearly 40%, from 2.9 million to 4.1 million people. A good measure of this growth is the ever-changing downtown skyline, along with skyscrapers constructed in the Midtown, Buckhead, and outer perimeter (fringing I-285) business districts.
