Job Description

GENERAL PURPOSE OF THE JOB

Every flight that departs on time starts on the ramp. As a Ramp Service Agent with TDA AGH, you are a critical part of the ground team responsible for the safe, efficient turnaround of every aircraft. From loading baggage and marshaling aircraft to operating ground equipment and maintaining a secure ramp environment, your work directly impacts the passenger experience and the success of our operation. No prior experience is required — we will train the right person. If you are dependable, safety-minded, and ready to work hard as part of a close-knit team, we want to hear from you.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Load and unload passenger baggage, luggage, and co-mail of various weights and dimensions to and from aircraft and the airport baggage receiving area.
• Operate ground service equipment (GSE) including tugs, belt loaders, and related equipment safely and in accordance with all regulations.
• Marshal aircraft to and from gates; assist with aircraft pushback procedures.
• Provide proper handling of baggage and items requiring special care.
• Perform aircraft interior cleaning and lavatory servicing between flights.
• Assist with commissary services including loading and unloading catering carts and galley supplies to and from aircraft in coordination with catering vendors.
• Conduct aircraft security searches as required.
• Ensure ramp areas are safe, clean, and free of Foreign Object Debris (FOD) at all times.
• Inspect and maintain all ground equipment in proper working order; report any deficiencies immediately.
• Communicate effectively with team members and other departments using a two-way radio.
• Assist customer service agents and passengers with special needs as directed.
• Follow all safety regulations, including proper use of ground equipment and required personal protective equipment (PPE).
• Complete all required training.
• Only complete tasks for which you are fully trained.
• Report any safety hazard or incident immediately to your supervisor.
• Other duties as assigned by management.

REQUIREMENTS AND QUALIFICATIONS

Required

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Must possess a valid driver's license.
• Basic computer skills.
• Must be able to read and write English.
• Must be able to fulfill the requirements to obtain a SIDA (Secure Identification Display Area) badge and pass a pre-employment drug test.
• Must have or be able to obtain authorization to work in the U.S. as defined in the Immigration Act of 1986.
• Must successfully attend and complete all required training.
• No prior experience necessary — we will train the right candidate.

Preferred

• Prior experience in a physical, outdoor, or logistics-related role.
• Experience operating heavy equipment, forklifts, or commercial vehicles.
• Familiarity with airport or airline ground operations.
• Ability to communicate in a second language is a plus.

WORK ENVIRONMENT

Airport ramp environment — primarily outdoors with some indoor work. Agents are exposed to a full range of weather conditions including extreme heat, cold, rain, and wind. The ramp is a high-activity area with aircraft, vehicles, and equipment operating in close proximity. Subject to constant noise, jet exhaust, and fumes. Personal protective equipment is required and provided.

PHYSICAL REQUIREMENTS

• Must be able to lift and carry a 70-pound suitcase from the floor to 18 inches, and carry a 70-pound suitcase with both hands for a distance of up to 25 feet.
• Must have the physical dexterity to perform repetitive tasks and motions including bending at the waist and knees, squatting, kneeling, crawling, and twisting, and sustaining those positions for extended periods.
• Must be able to work effectively in a high-pressure, time-sensitive environment.
• Must have sufficient vision and physical ability to safely perform all essential functions of the position.

KEY COMPETENCIES

• Safety First: Consistently follows all safety regulations, uses PPE correctly, keeps the ramp clear of FOD, and reports hazards immediately — no shortcuts.
• Reliability & Accountability: Shows up on time, follows through on responsibilities, and works independently with minimal supervision.
• Teamwork: Works cooperatively and positively with fellow agents, customer service staff, and airline personnel to keep flights on time.
• Composure Under Pressure: Maintains a calm, professional demeanor in high-stress, fast-paced situations including irregular operations and weather delays.
• Attention to Detail: Handles baggage and equipment carefully, conducts thorough security searches, and follows procedures with precision.
• Adaptability: Open to change, varied tasks, and shifting priorities; ready to step in wherever the operation needs support.
• Professionalism: Treats passengers, colleagues, and airline partners with respect and courtesy at all times.