Handle domestic and international flight reservations, ticket issuance, reissuance, refunds, cancellations, and amendments. Advise customers on flight schedules, fares, baggage policies, airline rules, and available travel options. Respond to customer inquiries professionally through calls, emails, and other communication channels. Ensure all booking details, passenger information, and ticketing transactions are accurate. Coordinate with airlines and relevant internal teams to resolve booking issues and customer complaints. Maintain updated knowledge of airline fares, policies, routes, promotions, and reservation systems. Follow company procedures for payments, ticket delivery, and customer documentation. Maintain accurate records of bookings and completed transactions. Requirements Minimum 2 years of experience in airline reservations and ticketing. Experience using airline reservation systems is required. Strong knowledge of ticketing procedures, fare rules, changes, cancellations, and refunds. Good communication and customer-service skills. Attention to detail and ability to work accurately under pressure.
At Tawzef, we offer a multitude of HR services for businesses in Egypt and the GCC by focusing on quality and time of delivery. We provide companies with human resources management services such as, recruitment, outsourcing, HR consultancy and psychometric assessments.
Local recruitment
Tawzef offers diverse recruitment solutions, including sourcing, headhunting, screening, and candidate interview processes.
we also organize interviews for companies.
Overseas recruitment
Tawzef is a licensed overseas recruitment company. hire all levels of employees (white and blue collars).
our execution team takes on the responsibility of handling all aspects of all process.
Staff outsourcing
Tawzef provides various outsourcing services including manpower by hosting a client's employees all contracts payroll, Tawzef's insurance, and labor relation.
Pre-Hiring Assessments
Business use psychometric assessments to analyze potential hires' personalities. these assessments bring a scientific approach to the evaluation process, to increase employee retention and productivity for new hires. and reduce costs and turnover.
HR Consultancy
Tawzef's consulting team creates HR structure and corporate strategy for small and medium enterprises.
we assess companies to analyze the current performance and build human resources management system.
